Onboard Sales and Loyalty Executive

Job Description

‘The Onboard Sales Channel is part of the wider Sales function and is a significant portion of the sales distribution for P&O Cruises.  It is the only owned sales channel where we have face to face interactions with the guests, where we can take feedback and not only optimise the channel opportunities, but wider business priorities as well

Role Overview

This role is an  exciting and varied shore-based role where you will work closely with both ship and shore-based teams to support the delivery of our  Onboard Sales & Loyalty strategy. Reporting to the Onboard Sales & Loyalty Manager, youll be pivotal in collaborating in the deployment of marketing campaigns and commercial initiatives that drive future cruise sales and elevate our guests loyalty experience.

Youll support a team of 30+ ship-based Loyalty & Cruise Sales Managers (LCSMs), helping them to deliver commercial performance while enhancing loyalty through onboard events and benefits.

Key accountabilities  :Technical & Operational Support: Provide expert support on shore and onboard systems, loyalty tiers, and data issues; resolve queries from fleet teams and internal stakeholders.

Commercial & Financial Management: Analyse sales performance and campaign impact, manage team incentives and budgets, and communicate commercial focuses to drive onboard revenue.

Marketing & Campaign Execution: Lead end-to-end delivery of a variety of different marketing collateral for the shipsalign loyalty messaging with brand and campaign milestones.

Fleet & Team Engagement: Support, training, onboarding, and sales performance feedback for Loyalty & Cruise Sales Managers; manage secondee programs and support rota planning.

This role is classified as CUK10 and is available on a full-time basis. We offer hybrid work including up to two days from home.

About you: the ideal candidate

Qualifications – essential:

Good A-Level Minimum Excellent computer skills, especially in Microsoft Office packages Knowledge/ Experience – essential: Experience of working in a commercial environment Experience of engaging with multiple stakeholder / across multiple departments

Desirable:

Degree and /or marketing qualification Marketing and / or cruise experience Knowledge of and/or experience of P&O Cruises product and operation

Why join us?

Our P&O Cruises team is about being part of a community that values growth, work-life balance, and wellbeing. 

Employee Discounted Cruising plus Friends and Family offers Recognition scheme with prizes and awards Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Contributory Defined Contribution Pension scheme A friendly welcome with help settling in

Take the next step

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Dont miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

 

#LI-Hybrid 

#Job Functions: General Business; Management; Other; Sales; 

Jess Truman - #LI-JT1

 

 

 

About Us

Holidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.