Operational Manager, Corporate (Warrington, GB)

Company Overview

Gibb Medical & Rescue, based in the UK with offices in the USA and Europe are leaders in the provision of high-quality pre-hospital and in-hospital care training, clinical governance, medical equipment and offshore medics. Founded in 2005, our mission is to enhance the standards of immediate medical care through comprehensive training programs, cutting-edge resources, and expert-led clinical governance.

Discover more at www.gibbmedicalrescue.com

Gibb medical & rescue is a division of the Gibb Group who is the industry’s leading provider of PPE and MRO products and services as well as one of the energy sector’s most experienced, qualified suppliers. Available globally, our extensive product range is backed by in-house expertise that adds value and ensures our clients’ Offshore teams and assets are protected at all times.

Discover more at www.gibbgroupltd.com

Gibb is part of Clarksons – the world’s leading provider of integrated maritime services including broking, finance, port services and research. Clarksons is at the heart of global shipping and has an unrivaled reach, expertise, and depth of experience. Clarksons partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.

To understand more about Clarksons, visit us at www.clarksons.com

Role Summary

Our aim is to be a global leader in the provision of high quality medical and rescue services. The Operational Manager will provide administrative, logistical, business development and operational support to the spectrum of activities the department performs. Accountable to the Head of Department, they will have responsibility for the operational services delivered by the department.

What you’ll be doing

Provide operational leadership across the department, ensuring alignment with strategic goals. Oversee the planning, coordination, logistics and delivery of operational activities across areas of responsibility including management of staff rotas. Ensure compliance with internal quality assurance standards and external regulatory requirements. Collaborate with clients to assess needs, deliver tailored services, and maintain strong working relationships. Lead recruitment, onboarding, and development of staff within the operational teams. Monitor operational budgets, resources, and logistics to ensure cost-effective service delivery. Support the implementation and maintenance of digital systems inline with GDPR, HIPPA and Caldicott guidelines Contribute to continuous improvement initiatives by gathering feedback, analysing performance data, and implementing enhancements. Represent the organisation in operational meetings, audits, and client engagements as required. Identify and pursue new business opportunities to support the growth of the organisation. Collaborate with internal teams to prepare proposals, presentations, and bids for new projects. Conduct market research and competitor analysis to inform strategic planning. Represent the organisation at industry events, conferences, and client meetings. Work closely with the leadership team to align business development strategies with organisational goals.

General Office Duties:

Regular presence in the office and complete day-to-day office management duties as required Support any new members of the team with mentorship as required/necessary Support Health and Safety activities within area of responsibility Be a “trained person” under the organisation’s Safe Storage and Handling of Medicines (SSHM) policy with responsibility for the management of medicine stocks held within GMR HQ. In this role, you will be directly reporting to the organisations “Accountable Person” under the SSHM. National & International travel as required

Department Specific Duties: Corporate

UK Warehouse Support: Serve as a point of contact for the UK warehouse team, providing expert guidance on medical product-related queries to ensure operational accuracy and compliance. Hire Kit Leadership: Lead the provision and servicing of hire kits, working under the strategic direction of the Head of Medical Products to ensure timely availability and compliance. Service Schedule Coordination: Manage and monitor the service schedule for all hire equipment, ensuring maintenance is conducted in line with safety and performance standards. Staff Training: Deliver structured training programmes to international staff, focusing on the specific handling, regulatory, and operational requirements of medical products. US Warehouse Operations: Oversee the day-to-day management of the USA warehouse, including inventory control, order fulfilment, and dispatch processes to maintain service excellence. This is predominantly done remotely with support of US warehouse team. Product Traceability and Compliance: Verify the accurate logging of expiry dates, lot numbers, and other critical product data using the company’s tracking and tracing systems. Additional / ad hoc duties as required to meet the needs of the business.

What we’re looking for

We invite applications from candidates who can demonstrate:

Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change; Relationship building, with excellent interpersonal skills and the ability to quickly build rapport; Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results; Resilience with the ability to persist and adapt; Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas; Professional integrity and a respect for company values.

Other requirements

Essential

Desirable

Qualifications

Diploma or equivalent experience

Full driving licence

Leadership & Management

Health & Safety

Internal Quality Assurance

First Aid

Experience

Leadership

Office 365

Finance system

Papertrail

Knowledge and skills

Excellent organisational skills and attention to detail

Excellent communication skills