Operations Manager reference: JR11489

Operations Manager - Stagecoach Bus / Transport South West, Exeter

This is a compelling opportunity for a seasoned Operations Manager to join Stagecoach South West, the leading public transport provider in the region. Based at the busy Exeter depot, this role offers the chance to significantly impact the daily lives of thousands of commuters and contribute to the growth of a dynamic and well-established organization. If you are a results-oriented leader with a passion for operational excellence and customer service, this position presents a significant career advancement.

Key Advantages for Candidates:

• Meaningful Impact: You will be at the forefront of keeping your community connected, ensuring people can access work, healthcare, and leisure. This role offers a genuine sense of purpose and contribution.
• Leadership Growth: This is a key leadership position where you'll oversee frontline operations, directly influence service delivery, and act as a crucial link to strategic objectives. Your decisions will have a tangible effect on thousands of daily journeys.
• Career Development: Stagecoach is committed to the growth of its employees. This role offers clear paths for progression to senior operations roles, supported by dedicated training and access to experienced colleagues.
• Supportive Culture: You'll join a supportive, inclusive, and safety-first working environment. Stagecoach emphasizes teamwork, mutual support, and valuing diversity, creating a positive atmosphere for all.
• Operational Scope: The Exeter depot is a substantial operation with over 450 staff and 166 vehicles. This scale provides a challenging yet rewarding environment for an ambitious Operations Manager to hone their skills and drive significant improvements.
• Competitive Offering: Beyond the challenging role, candidates can expect a competitive salary and benefits package, including a company pension and company car.

Key Considerations for Candidates:

• Hands-On Leadership: The role requires a hands-on approach, with a focus on actively leading teams, optimizing daily operations, and ensuring the highest standards of safety and punctuality.
• Data-Driven Decision Making: A strong analytical ability and comfort with using performance metrics (punctuality, reliability, cost control) to identify root causes and drive continuous improvement are essential.
• Stakeholder Management: You will be expected to work collaboratively with various teams and stakeholders to resolve issues, improve efficiency, and respond effectively to service disruptions.
• Problem-Solving: As the point of escalation for operational issues, you must be adept at handling incidents, customer concerns, and ensuring adherence to correct processes.
• Experience is Key: Proven experience within a transport or bus operations environment is a prerequisite for success in this role.

For ambitious operations professionals seeking a role with significant responsibility, opportunities for professional development, and the chance to make a real difference in their community, this Operations Manager position at Stagecoach Exeter is a standout opportunity.