Operations Training Manager (Drivers)

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Learning and Development team make a crucial contribution to this. 

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

An outstanding internal opportunity has arisen to join our Learning and Development Team as an Operations Training Manager, playing a key role in the design and delivery of professional training programs.

The Operations Training Manager will:

• Develop and deliver training programs, ensuring that training meets our operational standards

• Utilise knowledge of training styles and techniques to develop a range of training suitable for all learning styles to maximise learning capacity

• Maintain course admin such as training records and assessments. Then monitoring training results through feedback and audits.

• Ensure great customer experience is encouraged and embedded within training

• Assist with Learning and Development Projects in order to support business change and growth plans

• Maintain competence as appropriate to role

To be successful in the role:

We are looking for someone who is full of bright ideas and passionate about maximising the potential in others to ensure we delivers an outstanding customer experienceYou should be able to inspire people to be at their best and be committed to delivering a training experience that is second to noneIt is essential that you have a background within a Train Driver rolePrevious experience of delivering training is desirableA1 qualification is desirable but training can be provided for the right candidateAble to work on their own and able to use own initiative

This role is based in Derby campus. 

To apply please complete the online application form and upload your CV, as we operate blind screening please remove personal details from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.

 

Closing Date: 13 Apr 2025

Department: Managerial/Administration

Salary: Competitive