Patient Safety and Incident Manager

Job Description: Patient Safety and Incident Manager Cromwell Hospital Kensington, SW5 0TU (5 mins walk from Earls Court underground or 7 mins walk from Gloucester Road underground.) Full Time £55,000-£60,000 + Fantastic Benefits Advert Expires: - 24/04/2025 How you’ll help us make health happen. The Patient Safety and Incident Manager at Cromwell Hospital is tasked with maintaining patient safety and managing incidents effectively throughout the hospital and its diagnostic centres. This role includes serving as the designated 'patient safety specialist', ensuring thorough investigation systems for incidents and adverse events, and fostering a patient-focused approach to incident management. Key Responsibilities: Design and deliver training programs, leading the implementation of the national Patient Safety Incident Response Framework (PSIRF), and assuring stakeholders of compliance with incident reporting and management frameworks. Identify and manage incidents that require internal and external reporting, act as the business unit learning lead, and ensure that actions from adverse events are followed through to completion. Engage with patients, relatives and staff to enhance adverse event management processes and ensuring adherence to relevant policies and regulatory standards. Design and implement control testing programs, participate in clinical audit and improvement activities, lead the 'Duty of Candour' obligations, and promote a culture of openness and transparency. Promote a patient centred approach to incident and adverse event management ensuring collaborative working across the integrated governance and risk team. Champion the patient voice, ensuring its heard and used as a guiding principle in responding to adverse events. Lead on ensuring that improvement actions from clinical audit and assurance activities are identified, tracked and implemented across all clinical services. Promote a culture of openness and transparency through a just culture encouraging staff to report all incident and near misses as a learning opportunity. Ensure relevant policies, procedures and SOPs are clear, fit for purpose and regularly reviewed ensuring compliance with enterprise, market unit and national initiatives and policies. Key Skills / Qualifications Registered Health Care Professional with active UK registration with an appropriate statutory registering body (NMC, HCPC, GMC or equivalent). Degree (or other appropriate professional level) qualification in a healthcare field such as nursing, radiography or other appropriate speciality. Significant experience in adverse event investigation within an acute healthcare settings. Ability to conduct effective safety investigations that meet patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England. Experience of leading and managing organisational/service development with a proven track record of achieving improvements. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Payment of professional registration fees Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact jack.mccool@bupa.com Time Type: Full time Job Area: Clinical Services Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.