Pensions Administrator, Capita Group

Capita Pensions Solutions is currently looking to recruit a Pension Administrator to join our team on a permanent basis. If you have experience in pensions administration and thrive on tasks that require keen attention to detail, this could be the perfect role for you. Occasionally, you may be asked to start at 8am or finish at 6pm. Join us and be a part of a dynamic team where your skills and dedication will truly make a difference! Working hours: Monday to Friday, 37.5 hours per week Salary: up to £30,000 per annum (dependant one experience) Job title: Pensions Administrator Job Description: What you’ll be doing: Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements. Processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports. Answering member queries within the agreed SLA targets across multiple communication channels (including telephone). Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies. Taking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability. Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department. Working within set key performance indicators and quality standards. What we’re looking for (ALL ESSENTIAL): Pension administration experience, particularly with DB pension schemes. Experience with calculations, payments and authorising work. Excellent numeracy and data inputting skills. Computer literate with experience using IT systems (Word, Outlook, Teams). Excellent accuracy, attention to detail and quality management skills. Strong communication skills, including written communication skills in a variety of communication channels. Ability to work under pressure and towards tight deadlines. Strong team working ethic and ability to coach and guide other employees. About Capita Pensions Solutions Capita Pension Solutions is one of the UK leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications. What in it for you: 23 days’ holiday (rising to 27) with the opportunity to buy extra leave. company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.