Product Owner - Network

Product Owner - Network

Hybrid – Solihull (3 days per week)

Full Time, Permanent

Band 3

Are you an experienced Product Owner with a strong technical background and a passion for driving IT infrastructure strategies? Join Serco’s UK & Europe division as a Product Owner – Network, where you will define, plan, and deliver the vision for Serco’s network infrastructure products. You will work closely with stakeholders to gather requirements, prioritise features, and guide development teams to ensure high-quality, reliable IT services that enable business productivity.

We are looking for a strategic leader with agile product delivery expertise, strong stakeholder management skills, and the ability to drive continuous improvement within our network services.

Main Responsibilities:

Develop and communicate a clear product vision and strategy for the network infrastructure. Collaborate with stakeholders to gather requirements and translate them into a prioritised product backlog. Work closely with development teams to deliver high-quality network solutions. Define and monitor key performance indicators (KPIs) to ensure network products meet performance and reliability standards. Identify and mitigate risks associated with the network infrastructure. Ensure all network products adhere to security standards and compliance requirements. Oversee upgrade and patch management to maintain system integrity and performance. Work with the Service Asset and Configuration Management (SACM) team to track and manage network assets. Drive continuous improvement by refining processes and workflows. Act as an escalation point for complex technical incidents.

What You’ll Need:

Extensive experience in network engineering, infrastructure management, or product ownership. Strong knowledge of network topologies, routing protocols (BGP, OSPF, EIGRP), and switching protocols (STP, VLANs, Trunking). Experience with firewalls, IDS/IPS, cloud networking (AWS, Azure, GCP), and load balancing technologies. Proficiency in ITIL best practices for incident, problem, and change management. Experience in Agile/Scrum methodologies and working in an Agile environment. Strong decision-making and problem-solving skills, with the ability to analyse complex technical challenges. Excellent stakeholder management and communication skills, capable of influencing technical and non-technical audiences. Experience in budget management and resource allocation. Relevant certifications such as Certified Scrum Product Owner (CSPO), Cisco Certified Network Professional (CCNP), or equivalent are desirable.

What we offer:

Company car. Bonus scheme – 10% exceeding targets. Private healthcare – individual. Life assurance. Up to 6% contributory pension. 25 days annual leave plus bank holidays. Annual leave purchase scheme. Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality. Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more. Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco. A safe, inclusive, and supportive culture. A company passionate about diversity and inclusion.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.