Production & Administration Technician

Production & Administration Technician

UK Defence Academy, Shrivenham, SN6 8LA

12 months fixed term contract

Full time, 37 hours per week, Monday – Friday

£25,968.66 per annum plus benefits

The Production & Administration Technician is part of a team that provides comprehensive print and associated production services to Defence Academy and third-party customers using cut-sheet digital printers, wide format printers, dye sublimation and heat transfer systems, and associated finishing equipment. Also provides the departmental administrative, finance and purchasing functions. Working with graphic design colleagues direct with customers to a high-quality service.

Main responsibilities of the role include:

Triage for all Graphics & Print calls, liasing with clients, contacting customers to resolve issues, ensuring files are available and print ready.

Initial point of contact for clients by telephone, email or face-to-face at Media Services reception.

Control of incoming requests; progressing and booking off, developing procedures as necessary to ensure accuracy and traceability.

Cost and book off jobs on internal systems, working to defined procedures; issue requests for PO’s, and liaising with internal finance team.

Control third party income generation (3PIG) work. Raise requests, provide quotes, issue VAT invoices, and arrange payment. Implement procedures to ensure requests are actioned and tracked to completion.

Provide weekly and monthly financial and job volume reports to managers, based on data collected via Power BI reports.

Provide other administrative duties, including but not limited to booking in visitors, producing ad-hoc reports and chasing outstanding payments.

Pre-production clean-up, build, formatting and imposition of electronic files using proprietary graphics and specialist pre-press software.

Operation of both colour and B&W production printers to produce a wide range of print work ranging from business cards to colour brochures.

Finishing of printed work using standard printroom equipment including guillotines, folders, staplers, creasers and binders.

What you need to do the job:

Passionate about providing excellent product quality and customer service.

Good knowledge of Microsoft Office and particularly Word, Excel and PowerPoint.

Interest in design and media.

Practical experience of digital printrooms, wide format printing and finishing processes – desirable.

Good knowledge of Adobe Creative Suite, particularly Photoshop and Acrobat – desirable.

Good knowledge of print production processes – desirable.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

Free, secure onsite parking.

Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).

Gym membership, the site boasting 2 fully equipped gymnasiums.

Site also has a heated outdoor swimming pool (open May-Sep).

18-hole golf course (annual membership circa £375).

Fully equipped riding stables, with the opportunity for lessons.

Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

What we offer:

Salary: Competitive salaries with annual reviews

Pension: Up to 6% contributory pension scheme

Holidays: 25 days' annual leave plus bank holidays

Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression

Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres

Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period

Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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