Reception / Administrator

Job Description: Receptionist/ Administrator Bupa Health Centre, Guildford, GU1 4HD Permanent - Full Time (40hrs pw) Hours - Monday to Friday (plus potential occasional Saturdays) Flexible rolling shifts (to be confirmed) – 7am to 3.30pm or 9am to 5.30pm £26,800 pa plus fantastic benefits We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The purpose of this role is to ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. How you’ll help us make health happen: Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Ensure all customers have the correct paperwork to support their visit –appointment packs (where applicable), clinical file preparation and consent forms. Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA. Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled. Process of payments, invoices, added charges and credit notes upon customer departure. Ensure that customers are provided a first-class service. Key Skills / Qualifications needed for this role: Administration and telephony experience is desirable but not essential. Customer service experience and highly customer focussed. Excellent interpersonal, written and verbal communication skills. PC literate, with knowledge of MS office packages. Excellent organisation and time management skills Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa Health Insurance as a benefit in kind An enhanced pension plan and life insurance Support with travel costs via a season ticket loan or cycle2work. Discounted access to online gym sessions through Gympass Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. We are unable to provide on-site parking, however the clinic does have good nearby public transport links. Please be advised that the application deadline for this role is the end of Friday 2nd May Time Type: Full time Job Area: Administration Locations: Clinics - Guildford Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.