Receptionist reference: 816032602

Location: Leys Pools and Leisure centre (may be required to help out at other sites as well)

Contract Type: Permanent

Working Hours 16 hours per week, mainly weekend work

Salary: £13.60 per hour

Here at More Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a part time Receptionist to join us. As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff. You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust

About you

To be considered for this role, you will need will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the site and go the extra mile for customers when required.

You will have previous experience of dealing face to face with customers in a busy environment including sales experience if possible. You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems. It is desirable that you hold any customer service qualifications as well.

If you feel you meet the above criteria, please apply today!

Why Join us A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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