Relationship Manager - Client Management Team

As a Relationship Manager in the Crown Dependencies Client Management team, you will be responsible for business acceptance of inwardly booked clients requiring banking in Jersey, ensuring compliance with Private Bank & Wealth Management (PBWM) Client Due Diligence (CDD) Procedures and Group Anti-Money Laundering (AML) Customer Lifecycle standards. You will help navigate and be the primary point of contact for PBUK/International Bankers introducing business to these platforms. In addition to acceptance of new business, you will be responsible for monitoring the stock position of clients to ensure Group and local regulatory customer lifecycle standards are fulfilled e.g. trigger events/annual reviews and escalating non-adherence to bankers and local Crown Dependencies (CD) committees, as appropriate.

You will be an ambassador for the Crown Dependencies and collaborate with bankers if clients wish to use CD platforms, leading the cross-booking platform agenda.

Essential Skills required for the role:

Experience in a large financial services organisation or equivalent with knowledge of the relevant legal and regulatory regimes in the UK and CD locations

Broad knowledge of risk management and control including AML/CTF (Counter-Terrorist Financing) risks and CDD Procedures

Ability to maintain and enhance the standing of the Group within financial and wider markets, as well as direct accounting standards and practices to meet external financial, statutory, regulatory and audit obligations

Analytical mindset with knowledge and understanding of reviewing standard and financial risk

Excellent communication skills with ability to communicate and present to internal and external audiences on a wide range of topics

Desirable skills:

Ability to balance commercial, customer and regulatory needs and requirements of a multi-geographic organisation

Energy and resilience to maintain progress against significant challenges

Decisiveness with capability to act at speed

Ability to deal with high levels of ambiguity and simplify outputs and recommendations in a complex environment

This role is based in Isle Of Man

Purpose of the role

To assist relationship managers to effectively manage their client portfolios and optimise the client experience.

Accountabilities

Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials.Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication.Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities.Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions.Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations.Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries.Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager.Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences.Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services.Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees.Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.