Resourcer (Home Based, Cardiff, GB)

Homebased with frequent travel to Serco sites – Wales (Cardiff) / West Midlands (West Bromwich, Birmingham, Coventry)

£27,000 per annum, dependant on experience plus benefits Full-time, permanent

Ready to make an impact?

At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships.

Employer engagement, skills, and training are key priorities for Serco in the UK, as we strive not only to be a leading provider but also to deliver renowned services and solutions that support our partners and training providers in achieving their goals.

Serco Employment Skills and Training (EST) offers a comprehensive, place-based employability and skills service that can be tailored to government departments, local areas, employers, and citizens.

As Resourcer, you’ll be responsible for screening and participant candidates and learners for roles and training opportunities sourced by the Strategic Account Managers (SAM) and Account Managers (AM).

You’ll work closely with the SAM and AM to ensure that the candidates meet specific requirements and contribute to effective vacancy / opportunity fulfilment. This is critical in aligning candidate’s skills and readiness with employer needs, enhancing placement success, and contributing to the overall performance objectives of Serco’s Employment, Skills and Training (EST) function.

You’ll be entrusted to:

Screen candidates for roles and training opportunities, assessing qualifications and skills to ensure suitability to employer’s needs. Provide constructive feedback, advice, and guidance to candidates to prepare them for interviews, training, and job expectations. Work closely with SAM and AM to understand specific opportunity requirement and to work with internal and external stakeholders to ensure a sufficient stream of candidates / learners to meet demand. Engage and build relationships with SAM, AM and candidates to ensure satisfaction throughout the full recruitment journey. Provide feedback to candidates on application status, including constructive feedback with areas for improvement and available training and resources available. Maintain candidate engagement and readiness for future opportunities if they are not suitable for current opportunities. Accurately record candidate screening outcomes and progress in RITA. Track screening metrics and report regularly on screening volumes, pass rates and other relevant KPI’s. Use data to identify trends and areas for improvement in the candidate / learner screening process. Gather and apply feedback from SAM and AM to improve screening processes and enhance candidate quality. Stay updated on industry trends, role requirements and emerging skills to effectively assess candidate / learner suitability. Recommend and implement process improvements to increase screening efficiency and effectiveness.

Does this sound like you?

You’ll be a great fit for this role if you have:

Proven experience in recruitment, talent acquisition, or candidate screening, preferably in high-volume or employability environments. Familiarity with skills and qualifications required across various roles, industries, and training programmes. Strong interpersonal and communication skills for engaging with candidates and assessing their suitability. Excellent organisational skills to manage high volumes of candidates, meet quick turnaround times, and maintain attention to detail. Proficiency in using CRM systems and recruitment software for data entry, tracking, and reporting. Ability to work in a fast-paced environment, independently or as part of a team, while meeting targets and deadlines. Understanding of the skills and employability sector, including current trends, challenges, and opportunities. A professional, flexible approach to work, maintaining confidentiality and high standards of quality and accuracy.

Discover all you need to keep growing Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you Our people are integral to everything we do. That’s why our benefits are designed to put you first:

Holidays: Up to 25 days plus bank holidays Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment. As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Let's impact a better future, together. Apply today. For help with your application, or to discuss your eligibility, please contact 0345 010 4000.