Retail Pension Process Specialist - Payroll

About the Opportunity Job Type: Permanent Application Deadline: 16 April 2025 Title Retail Pension Process Specialist - Payroll Department Retail Pension Operations - SIPP Hub Location Kingswood, Surrey Reports To Payroll Manager Level Grade 3 Intro We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Retail Pension Operations SIPP Hub Benefits team and feel like you’re making progress. About your team Retail SIPP Benefits is currently one of the fastest growing areas of the business. The UK Benefits team is responsible for processing complex elements of SIPP administration including benefit calculations and payment, divorce cases, QROPS transfers, payroll management and online exception processes as well as overseeing investment transactions and the day-to-day management of the SIPP. The role is key to providing uncompromising service to our IFAs and clients. About your role Organise and oversee the regular pension payroll cycles and all other related work Ability to organise own day to day workloads, answer queries and assist with any escalated or complaint cases Management of daily process control & data quality reports, monitoring & reconciliation Oversee and execute the monthly PAYE payment to HMRC Supporting tax or other operational Payroll Processing queries Maintain and update team procedures, process flows and quick guides where any process changes or improvements are made Significant contribution to your team target on a daily basis with timely, pro-active and high-quality services to our clients Handling platform incidents relating to Benefits processes including payroll Appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk Liaise with internal stakeholders to proactively resolve any outstanding operational queries Case management of technical or complex client instructions to ensure the best possible client outcome Work with internal and external stakeholders to ensure regulatory obligations and standards are met and influence the business and operational requirements Manage and deliver technology-based process changes or lean initiatives About you Proven Payroll administration experience & knowledge Strong understanding of HMRC rules which govern pension transfers and benefit payments Knowledge of the Real Time Information (RTI) process Understanding of the Annual P60 Regulatory process & requirements Confident in reconciling large scale data sets and presenting various formats FA2 or CF1 Qualification desirable The ability to complete multiple tasks against tight deadlines Accuracy and attention to detail in all aspects of service delivery, documentation and reporting Confidence to question internal processes and encourage improvement Numerate and computer literate (Excel, Word and PowerPoint) Comfortable working with people and teams across the business and locations Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.