Sales Operations Team Leader

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish. We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I. If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you. We can offer you: A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community. Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off. Enhanced maternity and family leave. Benchmarked salary and progression paths. Hybrid working environment Employee Assistance Programme Job Purpose: Working alongside the Sales Operations Manager to drive a sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times. Responsibilities: Assist with workload planning and priority management to ensure the most effective organisation of the team on a daily basis. Role model SOE, consistently attaining targets Monitoring customer SLA for orders, quotes and outstanding queries Be the subject matter expert for all relevant systems and tools To support all aspects of Sales Operations training, including onboarding and induction activities when required. To assist the Management Team with the running of any business incentives offered to the Sales Operations Team. To act as the first point of contact and respond quickly and efficiently to any internal and customer escalations. Develop strong relationships with Internal Sales Management team. Guide, develop and motivate the team Deputise for Sales Operations Manager as required Knowledge Skills and Experience: Effective time management and prioritising skills Relationship building internally and with customers Experience of working with a CRM system Excellent organisation skills Numerate with good attention to detail Excellent telephone manner Strive to achieve set targets Understands Sales and Operations Processes Process driven & result orientated Customer focussed Excellent communication skills Excellent people engagement skills At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required. We value the difference that you bring and offer a culture for you to thrive and succeed. #LI-CG1 Key Skills What In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook