Section Manager, PM Shift Customer Delivery Manager

Unlock Leadership & Ownership: Section Manager, Customer Delivery Hub at John Lewis Partnership

The John Lewis Partnership, renowned for its commitment to quality and unique employee-owned model, is offering an exceptional opportunity for an aspiring leader to join as a Section Manager in one of their Customer Delivery Hubs. This role is more than just a job; it's a chance to become a 'Partner' in a leading UK business, directly influencing crucial customer delivery operations and supply chain efficiency for the cherished John Lewis brand.

This review delves into the significant advantages and key considerations for candidates looking to make a meaningful impact and advance their career within a values-driven organization.

Advantages of This Opportunity:

• Direct Leadership & Impact: As a Section Manager, you will lead and empower a team of Partners, taking full ownership of direct-to-customer deliveries and ensuring the smooth running of supply chain operations. Your role is pivotal in upholding the very best customer service standards synonymous with John Lewis, making a tangible impact on brand reputation and customer satisfaction.
• The Unique Partnership Model: Step into the UK's largest employee-owned business. As a 'Partner,' you're not just an employee; you share in the responsibilities, rewards, and successes of the Partnership. This fosters a collaborative culture where your voice matters, contributing to a collective purpose of "building a happier world" and creating an environment where Partners can truly "THRIVE." This distinct ownership model offers a profound sense of belonging and shared achievement.
• Attractive Compensation Package: The role offers a competitive annual salary ranging from £33,000 to £52,500. A significant additional incentive is the potential shift premium of 22.5% of the base rate, which could add up to £7,425 annually, substantially increasing your earning potential.
• Focus on Continuous Improvement & Development: Your responsibilities will include monitoring and analyzing department KPIs, actively seeking trends and opportunities for continuous improvement. This provides an excellent platform for developing your analytical, problem-solving, and strategic thinking skills within a dynamic operational environment.
• Support for Flexible Working: The John Lewis Partnership values work-life balance and explicitly states support for flexible working arrangements, such as compressed hours, job sharing, or shorter hour contracts, where possible. This commitment to flexibility can be a significant advantage for candidates seeking a better equilibrium.

Key Considerations for Candidates:

• Specific Working Hours & Flexibility: While a full-time role (37.5 hours/week), the working pattern is unique: 14:00-22:00, Monday-Friday or Tuesday-Saturday. Candidates must be comfortable with these afternoon/evening shifts and potential weekend work, demonstrating flexibility to meet operational demands.
• Significant Site-Level Responsibility: This role carries considerable weight, including head of branch, out-of-hours, and key holder responsibilities. You will be accountable for the site's business continuity procedures, as well as corporate social responsibility and waste management. This requires a high degree of maturity, reliability, and leadership under pressure.
• Essential Qualifications: To be considered, candidates must possess a current driving licence, a Driver CPC qualification, and demonstrable knowledge of transport operations and legal compliance. These are non-negotiable requirements for the role.
• Desirable Skills for a Strong Application: While not essential, candidates with experience in managing disciplinaries and grievances, a C1 UK Driving Licence, hiring/recruitment experience, or incident management experience will be particularly well-suited and likely stand out.
• Pre-employment Vetting: Be aware that some roles within the Partnership are subject to pre-employment vetting, which may include DBS checks and financial probity checks.

This Section Manager role at the John Lewis Partnership's Customer Delivery Hub in Avonmouth presents an outstanding opportunity for a dedicated, operationally-savvy leader who thrives in a fast-paced environment and is eager to contribute to an iconic, employee-owned brand. If you possess the essential transport and leadership experience, are comfortable with the specified working hours, and are motivated by a role with significant responsibility and the unique benefits of partnership, this could be the ideal next step in your career journey.