Senior Helpdesk Assistant (CC

Senior Helpdesk Assistant: A Gateway to Student Support and Operational Excellence

For aspiring professionals seeking to make a tangible difference in a vibrant university setting, this Senior Helpdesk Assistant position within the Student Support and Safeguarding Department presents an exciting and impactful career opportunity. Located at the heart of campus, this role is instrumental in ensuring students receive the highest level of support, thereby enriching their overall university experience.

What This Opportunity Offers:

• Direct Impact on Student Well-being: You will be a crucial first point of contact, offering vital information, advice, and support to students, parents, and staff. This role allows you to directly contribute to the positive academic and personal journeys of students.
• Varied and Dynamic Workload: The position involves a diverse range of responsibilities, from facilitating an in-person service to providing essential administrative support for specialist teams. This ensures a stimulating and engaging work environment where no two days are the same.
• Leadership and Development: As the first point of escalation, you will gain valuable experience in leadership, decision-making, and process improvement. This is an excellent stepping stone for those looking to advance their careers in operational management and student services.
• Exposure to Diverse Situations: You will have the opportunity to interact with and support individuals facing various challenges, fostering empathy, resilience, and advanced problem-solving skills.
• Hybrid Working Flexibility: The role offers a blend of home and office-based work, providing a good balance between professional engagement and personal flexibility.
• Commitment to Diversity and Inclusion: The university strongly values diversity and actively encourages applications from individuals of all backgrounds, particularly from under-represented groups. This commitment is evidenced by their Silver Athena SWAN award and their status as an autism-friendly university.
• Comprehensive Benefits Package: Beyond the role itself, the university offers a generous benefits package designed to support employee well-being and professional growth. This includes:
  • Free counselling services
  • Cycle to work scheme
  • Electric vehicle salary sacrifice
  • Staff discounts on gym memberships, postgraduate tuition, and language courses
  • Generous pension schemes and annual leave with additional discretionary days
  • Extensive personal and professional development opportunities
  • Family-friendly workplace policies

Key Considerations for Aspiring Candidates:

• Resilience and Empathy: The role involves supporting individuals, some of whom may be experiencing distress. A calm, empathetic, and resilient approach is paramount.
• Strong Communication and Interpersonal Skills: Excellent verbal and written communication, coupled with outstanding customer service abilities, are essential for effectively interacting with a diverse range of stakeholders.
• Organisational Prowess: The ability to manage a demanding workload, multitask effectively, and maintain high levels of organization is critical, especially when overseeing administrative tasks and projects.
• IT Proficiency: Comprehensive IT skills are required to navigate various systems and support the smooth running of the helpdesk.
• Fixed-Term Contract: Please note that this is a full-time role for a fixed-term period of 6 months. This offers an excellent opportunity to gain valuable experience and contribute to a key department within a reputable institution.
• Career Progression: While this is a fixed-term role, the experience gained in managing escalations, contributing to process improvements, and working within a dedicated support department can be highly transferable and beneficial for future career development in higher education administration, student support, or operational management.

This Senior Helpdesk Assistant position is more than just a job; it's an opportunity to be part of a supportive and inclusive community, contributing directly to the success and well-being of students. If you are a proactive, service-oriented individual with a passion for helping others, this role offers a rewarding pathway to advance your career within a leading university.