Senior Manager – Onsite Support & Executive IT Services

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This review provides an in-depth look at the Senior Manager – Onsite Support & Executive IT Services position at LBG, offering potential candidates valuable insights into this exciting opportunity and how it can shape their career path.

About the Role

This is a strategic leadership role within LBG's Modern Workplace Service Operations team. The successful candidate will be instrumental in shaping and delivering world-class IT support, ensuring exceptional experiences for all colleagues, from general staff to senior executives. The role is highly visible, focusing on leading teams that provide premium technical support through established channels like Tech Bars, alongside dedicated executive services. Collaboration with the Events team for technology support at major UK events is also a key aspect.

Advantages for Candidates

• Strategic Impact: As a Senior Manager, you'll have the opportunity to influence and drive the direction of IT support services, directly impacting the productivity and experience of thousands of colleagues. Leadership Development: This role offers a significant platform to hone your leadership skills, build high-performing teams, and foster a culture of excellence and continuous improvement.
• Career Growth: LBG emphasizes investment in its people, data, and technology, creating an environment ripe with opportunities for learning, development, and career advancement within a large, reputable organisation. Exposure to High-Profile Initiatives: The involvement in supporting executive meetings and major events provides unique exposure and experience in high-pressure, critical situations.
• Focus on Innovation: You'll be part of a team dedicated to creating an exceptional colleague experience through innovative technology and tools, keeping you at the forefront of modern workplace support. Flexible Working: LBG actively supports flexible working arrangements, including hybrid models and job-sharing, promoting a healthy work-life balance.
• Competitive Compensation and Benefits: The role offers a strong salary range (£97,665 - £118,000 per annum) coupled with a comprehensive benefits package, including a generous pension contribution, annual bonus, share schemes, and ample holiday.

Key Considerations for Candidates

• Leadership Experience: Proven experience in leading enterprise IT support operations or helpdesk functions, particularly within a regulated environment, is essential. Technical Acumen: While strategic, a strong understanding of hardware platforms and operating systems (Windows, macOS), along with adaptability to new technologies, is crucial for effectively guiding your teams.
• Process Improvement Expertise: Experience with process optimisation methodologies like Lean or Six Sigma will be highly valued, as continuous refinement of services is a core responsibility. Data-Driven Approach: The ability to translate service data into actionable insights for service enhancement is a key requirement.
• Stakeholder Management: Exceptional communication and influencing skills are paramount, particularly for engaging with executive-level stakeholders and cross-functional teams. ServiceNow Proficiency: Familiarity with ServiceNow for operational management and reporting is a desirable technical skill.
• Commitment to Culture: LBG is committed to building an inclusive and values-led culture. Candidates who align with these principles and champion diversity will thrive.

Career Path Guidance

This role is ideal for an experienced IT leader who is looking to transition into a more strategic position within a large, dynamic organization. If you are passionate about driving service excellence, developing talent, and leveraging technology to enhance the employee experience, this opportunity offers a significant step forward. The focus on continuous improvement and innovation will allow you to stay relevant and build a robust skillset applicable across various leadership roles in the IT support domain. Furthermore, the exposure to executive-level interactions and large-scale event support can provide a unique foundation for future leadership challenges.

LBG's commitment to professional development and its clear purpose of helping Britain prosper make this a compelling proposition for ambitious individuals seeking to make a tangible impact while advancing their careers.