Senior Manager of Global Outsourcing

End Date Thursday 20 March 2025 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours Job Description Summary . Job Description JOB TITLE: Senior Manager of Global Outsourcing LOCATIONS: Edinburgh / London HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About This Opportunity The Senior Manager of Global Outsourcing is responsible for managing and supervising the performance of our Business & Commercial Banking (BCB) divisions' outsourced suppliers to ensure the delivery of high-quality services. This role requires advanced experience in managing suppliers globally, with a strong focus on governance, partner management, risk management, communication, process improvements, and service optimisation. You'll possess excellent leadership skills and the ability to drive critical initiatives to enhance service delivery and operational efficiency. Key Responsibilities: Supplier Management: Lead and manage the performance of global suppliers, ensuring compliance with contractual obligations and service level agreements (SLAs). Develop strong relationships with suppliers, including regular communication and addressing any concerns or issues. Governance and Risk Management: Develop and implement governance frameworks to monitor and control supplier performance, ensuring alignment with organizational objectives and regulatory requirements. Identify, assess, and mitigate risks associated with outsourcing arrangements. Organisational Change: Be responsible for and embed the organisational change process, communicate changes to relevant partners, and ensure that changes are implemented smoothly. Coordinate with various teams to handle transitions and minimize disruptions. Governance Activity Management: Ensure that governance activities are conducted in accordance with established policies and procedures. Organise and lead governance meetings, prepare reports, and ensure compliance with regulatory requirements. Supplier Performance Reviews: Regularly review supplier performance against the balanced scorecard. Facilitate performance review meetings, provide feedback to suppliers, and work with them to address any performance issues and drive continuous improvement. BCP and Stressed Exit Strategy Support: Assist in the development and execution of Business Continuity Plans (BCP) and stressed exit strategies. Identify critical processes, ensure that contingency plans are in place, create a BCP playbook, and conduct regular tests to ensure preparedness. BCB Supplier Assurance Support: Provide support for BCB supplier assurance activities by conducting audits, assessments, and reviews of supplier practices. Ensure that suppliers adhere to the required standards and address any non-compliance issues. What You'll Need Experience & Knowledge: Demonstrable experience in managing suppliers on a global scale, with a track record of successfully leading all aspects of complex outsourcing arrangements. Strong understanding of governance frameworks and able to develop and implement effective governance structures. Expertise in identifying, assessing, and mitigating risks. Validated ability to drive initiatives to optimize service delivery and achieve high-quality outcomes. Proficiency in leading and embedding organisational change processes, communicating changes, and handling transitions. Experience in reviewing supplier performance, facilitating performance review meetings, and driving continuous improvement. Experience in audits, assessments, and reviews of supplier practices to ensure compliance. Knowledge of developing and implementing Business Continuity Plans and stressed exit strategies. Strong knowledge of the BCB business and the operational processes. Qualifications and Skills: Change or continuous improvement qualifications such as PRINCE2 or CI Blackbelt Excellent leadership and team management abilities. Excellent partner management and outstanding communication & interpersonal skills, to build and develop positive collaborative relationships with internal and external partners/suppliers. Strong analytical and problem-solving skills. Ability to work in a fast-paced, dynamic environment. About Working For Us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready to start growing with purpose? Apply today. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.