Senior Service Designer, Centrica

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. Senior Service Designer Full time/Part time Location: Leicester or Windsor (hybrid) About your team: At British Gas Energy, our ambition is to be Britain's favourite energy supplier We’ve been powering the UK homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. About your role: Shape Exceptional Customer Experiences with us as a key member of our design team, you will be responsible for the end-to-end process of designing and improving our services , and enhance our customer journeys and how we present ourselves to them. Your work will transform how our customers interact with our services, making each touchpoint impactful and seamless. As a Senior Service Designer, you'll partner with cross-functional teams to design and implement seamless, customer-centric service experiences. You'll conduct user research to uncover customer needs, challenges, and behaviours, ensuring a deep understanding of their journey. You will be orchestrating people, process, content, technology, and environments, understanding the boundaries in which we operate, when we can push them, and when we need to incorporate them in the designed solution. You'll create service blueprints, journey maps, and personas to articulate and visualize service concepts effectively. Additionally, you'll prototype and validate service solutions, ensuring they align with user needs and business objectives. You'll lead workshops and co-creation sessions, fostering collaboration to generate ideas and shape service design strategies. By leveraging data insights, you'll guide decisions and evaluate the impact of service improvements. Lastly, you'll champion user-centred design principles and advocate for best practices across the organisation Here what we’re looking for: Proven experience in using user research methodology to inform design work Proven experience in service design, with a strong portfolio showcasing your work. Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar. Excellent communication and collaboration skills. Strong analytical and problem-solving abilities. Ability to work in a fast-paced, agile environment. Passion for creating exceptional user experiences. Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That why we have the UK best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.