Service Analyst (Learning & Events Technology) (CH

About the role 

The Service Analyst will provide a professional, effective, knowledgeable, and rapid support for all IT and/or Audio-Visual equipment and services (supported by DDaT) to staff and students as needed in the University. 

You will triage, resolve, or escalate support calls within agreed timescales using IT Service Management principles and logging system. You will assist with the deployment, removal and basic maintenance/support of all technology equipment supported by DDaT across all University spaces. 

This role will involve frequent handling of heavy objects/materials and occasional heavy lifting. They will assist with field support for all IT and/or Audio-Visual equipment supported by DDaT. You may be required to respond to urgent requests at short notice and so will need to be mobile across campus. 

Additionally, the role includes providing 2nd/3rd line support for the use of all Audio-Visual equipment, software, and services supported by DDaT, as well as 3rd line field support for all specialist use of Audio-Visual equipment, software, and services. 

Furthermore, the Service Analyst will offer consultation and guidance in the selection, purchase, and installation of all Audio-Visual equipment, software, and solutions. The role also encompasses the provision, maintenance, and support of the Innovations Lab, including training for staff and testing to resolve issues and meet new requirements.

About you 

This is an exciting opportunity for skilled professionals with a background in AV, Events or Learning Technology support and service delivery to join our Support Service within the University of Bath Digital Data and Technology Department. The University is currently changing the way its support service is provided, and the demand for learning technology and event technology is growing.

As a part of a dedicated LET team, you will be responsible for the provision of excellent support services to staff, students and events customers. The role will involve substantial contact with an array of audio-visual equipment, learning technologies and technology systems built into the facilities on campus. 

You will be highly self-motivated, able to work alone, and in a team, and have excellent interpersonal skills. Ongoing training is a requirement of the role and will be strongly encouraged for suitable candidates.

What we can offer you:

a very generous employer contributory pension schemegenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balancewe are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangementsan excellent reward package that recognises the talents of our diverse workforcea wide range of personal and professional development opportunitiesa number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

Closing Date: 29 Sep 2024

Department: Management, Specialist and Administration

Salary: £26,038 to £29,659