Service Analyst, Capita Group

## Uncover Your Potential as a Service Analyst at Capita: A Transformative Career Opportunity

Capita presents a compelling opportunity for an experienced Service Analyst to play a pivotal role in the development of end-to-end service design for a significant strategic client programme. This is more than just a job; it's a chance to actively contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric services across critical functions such as HR, Finance, and Payroll.

Reporting to the Capita Service Architect, you will be instrumental in shaping Capita's service design, ensuring a seamless alignment between client requirements and Capita's solution capabilities. This dynamic role offers a collaborative environment where you'll work closely with functional teams, contribute to the foundational Capita Service Blueprint and Operating Model, and actively participate in the creation of Standard Operating Procedures and essential test scripts. Your work will directly impact the user experience, fostering a smooth and effective journey for both Capita and its strategic client.

Key Advantages for Aspiring Candidates:

• Shape a Major Transformation: Be at the forefront of a large-scale transformation programme, directly influencing the future of service delivery.
• User-Centric Design Focus: Contribute to building services that prioritize the end-user, ensuring a positive and efficient experience.
• Cross-Functional Exposure: Gain invaluable experience working across HR, Finance, and Payroll, broadening your understanding of diverse business functions.
• Strategic Client Engagement: Collaborate with a strategic client, offering insights into their needs and contributing to impactful solutions.
• Home-Based Flexibility: Enjoy the benefits of a home-based position, promoting a healthy work-life balance.
• Comprehensive Benefits Package: Capita offers a competitive salary of up to £43,500, complemented by a generous holiday allowance, pension scheme, life assurance, and a suite of voluntary benefits tailored to your lifestyle.
• Commitment to Growth: Capita fosters a culture of continuous learning and development, providing opportunities to expand your skills, explore new career paths, and advance within the organisation.

Key Considerations for Your Career Path:

• Foundational Service Design Experience: Essential for this role is a solid background in shared service design and implementation across multiple functions.
• Technical Familiarity: Experience with ERP platforms and an understanding of service transition planning are crucial for success.
• Collaborative Mindset: The ability to work effectively with dispersed teams is paramount, as you'll be a key connector across different groups.
• User Experience (UX) Acumen: Familiarity with UX design principles and accessibility standards will be highly beneficial in creating intuitive services.
• Government Digital Service (GDS) Understanding: Knowledge of GDS methodology and the service lifecycle will be advantageous, particularly in aligning with public sector standards.
• Desirable Experience: While not essential, experience with Oracle Fusion ERP implementations, phased service transfers, and an awareness of digital accessibility, inclusion, and ethics in public services can further strengthen your profile.

This Service Analyst role at Capita offers a remarkable opportunity to leverage your expertise, contribute to meaningful change, and grow your career within a supportive and forward-thinking environment. If you are ready to make a significant impact and help shape the future of service delivery, we encourage you to explore this exciting prospect.