Service Centre Engineer-Lincolnshire County Council

IT Service Desk Engineer

Location: Lincolnshire (Hybrid Working Available once training is complete) Contract Type: Permanent, Full-Time (37 hours per week) Salary: Up to £26,000 per annum (DOE)

Are you passionate about IT and delivering excellent customer support? Join our team as an IT Service Desk Engineer and be the first point of contact for IT incidents and service requests for Lincolnshire County Council staff.

What You’ll Be Doing:

Handling incoming IT incidents and service requests via phone and portal. Triaging, resolving, or escalating issues to 2nd and 3rd line support teams. Providing remote troubleshooting and first-time fixes. Ensuring all service requests are logged and prioritised correctly. Communicating effectively with customers and maintaining service standards. Following ITIL guidelines for incident and problem management.

What We’re Looking For:

Essential Skills & Experience:

Previous experience in IT Service Desk, Asset Lifecycle, Mobile Telephony, or Desktop Support. Excellent interpersonal and communication skills (verbal & written). Strong problem-solving abilities and ability to deliver first-line IT support. Professional, punctual, and customer-focused approach.

Technical Knowledge:

Microsoft 365 (Word, Excel, Outlook). Windows 10 & 11 operating systems. Mobile device management (Android & Apple). Microsoft Active Directory, Entra, Exchange Online, Intune & Azure. Remote working solutions (VPN, AVD, AOVPN) and Remote Control Tools. Understanding of network protocols (TCP/IP) and PC/Laptop/Printer hardware. Experience with software deployment and remote reimaging.

Full training will be provided.

Why Join Us?

Competitive salary up to £26,000 DOE. Hybrid working option after initial onsite training. Opportunity to work in a dynamic IT environment. Career growth and professional development.

If you have a passion for IT support and want to be part of a skilled and supportive team, apply today.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.