Service Desk Analyst

At B&M, we are dedicated to providing excellent IT service to all our colleagues across our Support Centre, Stores, and Distribution Centres. We’re currently looking for a Level 1 Service Desk Analyst to be a key part of our team, ensuring seamless support for our diverse workforce.   If you have a passion for technology, problem-solving, and customer service, we’d love to hear from you!  

The day to day role will:

Provide Technical Support to the B&M user base Maintain a high degree of customer service for all support queries and adhere to all service management principles Take Ownership of user problems and be proactive when dealing with user issues Ensure all issues are logged on the call logging system and manage call to completion Allocate more complex issues to the relevant IT resolver group   Arrange and manage external technical support when required  Assist with desktop support, departmental desk moves

To be successful you will have:

Strong knowledge of IT systems; equipment and software, with analytical and problem solving skills Experience in providing 1st line support to a large user base across multiple sites, ideally within a retail business The ability to deal with a variety of different support issues, with varying degrees of urgency The ability to work well under pressure, alongside colleagues to support the business community effectively Excellent telephone manners and communication skills Strong problem solving skills and a motivation to provide the best possible service to the customer throughout the support process The ability to communicate on all levels whilst establishing and maintaining positive working relationships  Excellent attention to detail and high levels of accuracy

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! 

Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If this sounds like the ideal role for you - we want to hear from you… apply today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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