Service Desk Analyst, University of Hull

Are you a tech- savvy problem solver with a passion for helping people and a knack for keeping things running smoothly? We’re looking for a dynamic Service Desk Analyst to join our team – someone who’s just as comfortable resolving IT issues as they are coordinating Estates and Facilities requests.

This is a unique hybrid role that blends technical support with operational coordination, offering variety, responsibility, and the chance to make a real impact across the University of Hull.

Key Responsibilities:

Act as the first point of contact for IT and Estates enquiries from staff, students, and visitors.Provide 1st line technical support to staff and students via the walk-up desk or via the ITSM – ServiceNowTroubleshoot hardware, software, and network issues.Escalate complex issues when necessary.Assist with user account management, device setups, and software installations.Log and track maintenance requests.Liaise with contractors and internal teams to ensure timely resolution.Identify opportunities to improve service processes and customer experience.

What we are looking for:

Previous experience in a customer-facing IT support roleExcellent communication and people skillsAn initiative-taking, can-do attitude with the ability to multi-task.Understanding of ITILBasic understanding of Estates and Facilities operations is desirable, but training will be provided.Strong problem-solving abilities and attention to detail

If you want to be part of a team that delivers excellence and makes a difference to our customers, then this role could be for you.

Closing Date: 01 Aug 2025

Subject Group/Team: Operational/Admin Support/Manual/Specialist

Salary: £29,179 to £31,637