Service Oversight Senior Manager

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Lloyd's: Shaping a Braver Future in Insurance and Reinsurance

Lloyd's, the world's leading insurance and reinsurance marketplace, invites passionate individuals to join their mission of fostering a braver world. By pooling the collective intelligence and risk-sharing expertise of the market's brightest minds, Lloyd's inspires courage and ensures that tomorrow's progress isn't limited by today's risks. If you resonate with values of bravery, collaboration, integrity, and a commitment to building a more sustainable, resilient, and inclusive future, Lloyd's offers a compelling environment to advance your career.

Opportunity: Service Oversight Senior Manager

Lloyd's is seeking a dynamic Service Oversight Senior Manager to play a pivotal role in understanding and managing the lifecycle of business applications and services across the Corporation and the wider market. This position is instrumental in ensuring that the impact of business changes is meticulously assessed and managed in line with established standards and practices.

Key Advantages for Candidates:

• Strategic Impact: Play a crucial role in developing and maintaining cross-market operational services, directly influencing the resilience and effectiveness of the entire Lloyd's ecosystem.
• Executive Visibility: Accountable for reporting identified vulnerabilities to the executive team, offering significant exposure to senior leadership.
• Stakeholder Engagement: Build and manage relationships with a diverse range of stakeholders within the market and the Corporation, including Procurement, HR, Finance, and Operational Risk.
• Regulatory Influence: Contribute to frameworks for operational assessment and represent Lloyd's in key industry forums, directly impacting regulatory approvals and market responsibilities.
• Career Development: The role offers opportunities to deputise for the Service Resilience and Risk Director, providing a clear path for career progression and leadership development.
• Team Leadership: Provide direction and support for team members within the Service Resilience & Risk function, honing your leadership and mentoring skills.
• Commitment to Diversity & Inclusion: Lloyd's actively cultivates a diverse and inclusive environment, offering workplace adjustments, well-being programs, D&I training, employee networks, and mentoring.
• Work-Life Balance & Benefits: Embrace a flexible working model with hybrid office and home arrangements. A comprehensive total reward package includes a generous pension, healthcare, well-being support, financial assistance for professional development, a flexible benefits allowance, employee recognition, and discount schemes.

Key Considerations for Your Career Path:

• Complex Environment: This role operates within a complex, regulated market with multiple stakeholders, requiring strong analytical, problem-solving, and communication skills.
• Third-Party Management: Significant experience in managing third-party relationships and ensuring mutually beneficial solutions is essential.
• Change Management Expertise: A proven track record in managing and delivering change, including implementing sustained process and culture change, will be highly valued.
• Business Operations Acumen: Familiarity with business operations platforms and the ability to understand the impact of changes on these systems are critical.
• Lloyd's Market Experience (Preferred): While not mandatory, prior experience within the Lloyd's Insurance Market would be a distinct advantage, offering a deeper understanding of its unique dynamics.
• Proactive and Adaptable: A track record of adopting new ways of working and demonstrating high professional standards in a dynamic environment is key.

By joining Lloyd's, you become part of a distinguished team that brings together industry leaders to create innovative solutions, share risks, and tackle complex challenges. This is an exceptional opportunity for professionals seeking to make a tangible impact on the future of the insurance and reinsurance landscape while growing their career in a supportive and forward-thinking organization.