Service Risk Analyst

Join us as a Service Risk Analyst at Barclays, within the central Service Risk Assessment (SRA) team within Group Technology Service Management. In this role youll help ensure technology teams are able to define and then quantify risk to production stability in a way which is easy to contextualise, enabling full transparency of our Service Risks, enabling effective decision making to improvement the stability, performance, and availability of our services. In this roles you will be part of a dynamic team of professionals driving the evolution of the SRA methodology within the bank, including maturing process and procedures, tooling capability and Stakeholder reporting.

Key skills required for this role include:

A good understanding of Risk & Control environments.Technical proficiency -familiarity with the technologies and systems used to deliver services.Experience in driving continuous service improvement, identifying, and implementing process enhancements

Other skills that would be useful in this role:

Data Storytelling - presenting data in a compelling and narrative way to drive business decisions.Previous experience in a project analyst or delivery type role.Critical thinking and problem-solving skills

You may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills and interaction with a diverse range of stakeholders, as well as job-specific technical skills .

This role is based out of our Knutsford office.

Purpose of the role

To effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.