Service delivery manager job in Lees

... to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.AccountabilitiesSocialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ens

... expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

... We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer ex

... the contractual framework on all aspects of the Central Support services. The main responsibilities include, Customer relationship building, management of customer expectations, problem solving and dispute resolution at all levels, is pivotal in this role. The Assistant Central Support Manager will provide feedback to the Central Support Team, in relation to their performance and service le

... as the main interface and point of contact for all aspects of service delivery for our domestic services. Reporting to our General Manager – Soft FM, this role will be responsible for the day-to-day operational services, department performance and the formation of policies and procedures ensuring high quality service delivery. The role will manage approx. 320 employees, including direct l

... Centre Manager colleagues and other departments to ensure consistent delivery of high standards of work and operating processes Essential Skills Communication KPI/Metric Monitoring Customer Experience Growth Mindset Performance management Inclusive Leadership What we would like to see on your CV 1. Excellent people leadership and coaching skills to ensure a highly effective and high perfor

... As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of caring and committed colleagues. Join us and you’ll work in a great team where you can be yourself and bring your personality. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. As a Retail Sale

... in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country. Job Purpose You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your peop

... About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a supe

... About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a supe

... innovation and adapts to the rapidly changing landscape in financial services and increasing customer expectations.AccountabilitiesCollaboration with a range of stakeholders to develop a portfolio of open innovation and strategic initiatives through experimentation, co-creation, access to innovative technology capabilities, products and services and a global innovation ecosystem.Development an

... for our customers and colleagues.AccountabilitiesDevelopment and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strat

... objectives.Industry knowledge – Deep understanding of financial services, fintech, customer and innovation trends and emerging technologies. Ability to apply that understanding to identify new and existing partners and opportunities for innovation in Barclays global innovation ecosystem.Collaborative Stakeholder management – Proven ability to collaborate and manage relationships with inter

... Purpose of the roleTo support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required.Accountabilities

... and enablers to grow business performance.AccountabilitiesCustomer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.Identification and maintenance of active performance management standards across the team, communicating to and inspirin

... expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

... requirement subject to local/geographical nuances) to support 24x7 service as needed by the business. This will be agreed towards the completion of the training journey. A full UK manual drivers licence is needed for this role Our Electrical Power & Cooling Engineers are at the heart of keeping BT’s networks operating 24/7 365 days a year. Utilising their expertise and knowledge in both

... Manager etc.) and be viewed by them as leading significant pieces of delivery that are highly visible and recognisable. In this respect what you and your team deliver and the behaviours the collective team exhibit will shape customer experience. Preferably you will have previous telecoms experience in core network, WAN/LAN or cloud voice/contact centre environments. You will be expected to pro

... Manager etc.) and be viewed by them as leading significant pieces of delivery that are highly visible and recognisable. In this respect what you and your team deliver and the behaviours the collective team exhibit will shape customer experience. Preferably you will have previous telecoms experience in core network, WAN/LAN or cloud voice/contact centre environments. You will be expected to pro

... of supporting the delivery of high-quality accommodation or customer service Good communication skills and understanding of written and spoken English Working knowledge of Microsoft Office including Word, Excel, and Outlook Why work for us? Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-