Service desk analyst job in Carryduff

... technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.Team/Role Overview: The Operations Analyst role involves working in the Asset Servicing team, the group responsible for the management of mandatory and voluntary Income and Corporate Action events, across equity and fixed

... a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewThis is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a primary focus on data quality support of global contra

... a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Role Overview:The Learning Administration & Services Analysts supports the vendor engagement and expense management activities of the Learning & Culture function including purchasing and payment process. Learning Administration & Services provides consultative suppo

... a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Markets Operations Belfast Overview:Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interactio

... a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Markets Operations Belfast Overview:Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interactio

... to standards, and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment reg

... and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions.Responsibilities:Process securities transactions, provide analytic input for traders and aid in review of derivative productsUtilize data analysis tools and methodolo

Job Req ID: Posting Date: Function: Location: Salary: Why this role matters As our Service Desk Analyst, will be responsible for incident handling and request fulfilment on a secure national infrastructure. You will work collaboratively with internal teams and third party suppliers to ensure services are delivered within agreed time scales. Additionally, you'll utilise excellent communication sk

Job Title: Service Desk AnalystLocation: Portsmouth, Hampshire Compensation: Competitive Salary + Benefits + Overtime Role Type: Full time / Permanent Role ID: SF 64317 At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Lakeside Offices, Portsmouth, Hampshire site. The roleAs a Service Desk Analyst,

... This role is at the heart of providing a best-in-class customer service experience to all our customers. As a vital contributor to our market-leading proposition, you’ll play a key role in ensuring the satisfaction of our communication providers and delivering against critical performance measures. Your work will keep our customers’ passion for their business alive, as you proactively

... in the UK up to present date Your job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritise

... in the UK up to present date Your job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritise

... in the UK up to present date Your job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritise

... and the Vendor Support Desks. What you'll do: Work on 1st level Service Desk to resolve partner and end-user incidents across our managed and support services. Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment. Working on a 24 x 7 rotating shift system that includes weekends and bank holidays. Working hours: 4 days of 12h shift and 4 days off Esca

The Global IT Service Desk Director will lead the IT Service Desks across 6 different locations, in a multi-vendor landscape, focusing on negotiation and development of relationships with both internal IT teams and external suppliers to ensure delivery of excellent IT services to AstraZeneca business customers underpinning Employee Experience. The role will drive technology changes and service man

Job Role We’re recruiting an IT Service Desk Team Leader to oversee NexSphere's 2nd and 3rd line support engineers, ensuring exceptional customer satisfaction and service delivery. You’ll be responsible for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem manageme

... ideal candidates will work as part of a team to deliver against set service level agreements. Responsibilities will include: Ensuring the resolution of Service Desk incidents in accordance with established standards, policies, procedures, configuration guidelines and service level agreements Interfacing with the customer during the investigation/resolution of incidents Utilising applicati

... and the Plan of Supervision for Global Markets and Securities Services.Maintain all required registrations/licenses within the specified timeframe.Demonstrate sound ethical judgment and escalate control issues transparently.What We'll Need From You:Proven experience in Base Metals trading.In-depth knowledge of Base Metals products and clients.Demonstrated track record of successful trading

... across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per docume

... Java, Spring Boot, JPA, Hibernate, JUnit, Mockito, and microservices architectureProficiency with SQL (MS SQL preferred), cloud technologies, and messaging toolsFamiliarity with standard DevOps tools such as Jira, Nexus, Confluence, SonarQube, Veracode, GitLab, Maven, NPM.Experience in test-driven development and CI/CD processes, with exposure to automated testing tools (e.g., Cucumber, Seleni