Shift Lead - Fashion, Home & Beauty - Urban Exchange Outlet

An Exciting Opportunity: Shift Lead at M&S Fashion, Home & Beauty

Are you passionate about retail, driven by customer satisfaction, and ready to step into a leadership role? Marks & Spencer (M&S) is seeking dynamic individuals to join their Fashion, Home & Beauty team as a Shift Lead. This role offers a unique chance to champion high-quality products and exceptional customer service within a renowned brand.

Why Consider This Role?

• Brand Ambassadorship: You'll have the opportunity to represent M&S, showcasing your enthusiasm and knowledge of their Fashion, Home & Beauty offerings. This is a chance to be at the forefront of recommending new and exciting products to a loyal customer base.
• Customer-Centric Focus: At the heart of this role is making customers feel valued. You'll be empowered to deliver "remarkable service" and ensure every shopping experience is a positive one.
• Hands-On Leadership: This is a proactive role where you'll be expected to "roll up your sleeves" and go the extra mile. You'll lead by example, motivating colleagues and ensuring tasks are completed to a high standard.
• Digital Integration: The retail landscape is evolving, and M&S is at the forefront. You'll be required to be digitally confident, leveraging tools like the Sparks App and in-store devices to enhance the customer journey and improve operational efficiency.
• Teamwork and Inclusivity: A strong emphasis is placed on creating a positive and inclusive store environment. You'll play a key role in supporting and respecting colleagues, fostering a sense of community within the store.
• Adaptability and Flexibility: Retail environments are fast-paced. This role demands flexibility, allowing you to seamlessly adapt to changing demands and work effectively across various areas of the store.
• Career Development: This position serves as a stepping stone for career growth within M&S. It offers the chance to develop leadership skills, gain experience in operational management, and contribute to the store's success. You'll learn to coach, provide feedback, and utilize data to drive performance.

Key Considerations for Candidates:

• Work Pattern: The job description outlines a two-week rotating work pattern with a mix of morning, afternoon, and evening shifts, including weekends. Candidates should carefully review this schedule to ensure it aligns with their personal commitments and lifestyle. This pattern is designed to cover peak trading periods and ensure consistent store coverage.
• Responsibility and Accountability: As a Shift Lead, you will be entrusted with significant responsibilities, including managing the store in the absence of the next level of leadership. This requires a high degree of accountability and the ability to make decisions effectively.
• Performance Driven: Success in this role hinges on a commitment to delivering excellent standards, exceeding targets, and driving productivity. You'll need to be comfortable using data and feedback to identify opportunities for improvement.
• Proactive Approach: M&S values individuals who are proactive and take initiative. This includes actively seeking ways to improve the customer experience, support colleagues, and contribute to the overall success of the store.
• Understanding of Retail Operations: A solid understanding of retail operations, visual merchandising principles, and legal requirements within a customer-facing role is beneficial. The role also requires an understanding of M&S's strategy and how your role contributes to it.

In essence, this Shift Lead position at M&S offers a rewarding opportunity for individuals who are passionate about retail, excel in customer service, and are eager to take on leadership responsibilities within a supportive and dynamic team. If you're ready to make a tangible impact and grow your career, this role could be the perfect fit for you.