Skilled Operational Partner, Customer Delivery Hub

ABOUT THE ROLE You will be responsible for ensuring the warehouse supports all the Partnership channels by handling stock coming in and being sent out of the warehouse. Performing tasks of unloading and loading stock, accurately recording deliveries into the warehouse, moving stock around the warehouse and collecting stock for deliveries. All these tasks are to be performed in a safe manner with an awareness of individual responsibility for health and safety at all times. Please note that this role involves heavy lifting. In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.50 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Key Responsibilities Daily responsibilities include: - Taking ownership for stock presentation received through the supply chain to ensure products reach our customers in perfect condition. - Consistently promote and deliver outstanding customer service. - Looking for opportunities to reduce wastage and therefore protect our profits. - Promoting and sharing continuous improvement opportunities within the Customer Delivery Hub. - Demonstrating a clean, tidy and safe working environment and adhering to legal compliance. Essential skills/experience you'll need - Communication skills – including telephone skills, verbal and written. - Understanding of Google Suite/Programmes. Desirable skills/experience you may have - Category B manual UK driving licence (no more than 6 points). - Previous Warehousing experience. - Previous Customer Service experience. Closing Date: January 30, 2026 Pay: £12.45 Hourly Contract Type: Permanent Hours of Work: Full-time: Working 37.5 hours per week, 06:00-14:00 Tuesday to Friday and 10:00-18:00 on Saturday. Job Level: Partnership Level 10 Where You'll Be Working: Bessemer Road Customer Delivery Hub (John Lewis & Partners), Bessemer Road, Norwich, Norfolk, NR4 6DQ ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we’re not just employees; we’re co-owners, and that why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK largest employee-owned business, but we also share in its rewards and successes. It this ownership model that makes the Partnership a very unique place to work.