Technical Case Manager- Commercial Property

Technical Case Manager – Competitive salary We have an exciting opportunity for a Commercial Property Case Manager on the Property Major and Complex loss team. We are looking for someone with a good foundation in Commercial Property claims who has a keen focus on progressing their technical handling skills and knowledge. If it sounds someone like you, we would love to hear from you! A bit about the job: You will be responsible for the management of a portfolio of large and complex Commercial Property claims, handling complex and large property claims over £100.000 from cradle to grave. You will utilise your technical knowledge, application of the law, understanding of FOS outcomes and our claims philosophies and standards to deliver timely, customer-focused and cost-efficient outcomes. You will be assigned a buddy once you join the team, who will work with you to support you in this new role as you develop your skills and handling ability Skills and experience we’re looking for: Strong technical claims knowledge – able to understand and communicate complex policy conditions Problem solving skills Able to make balanced decisions in a decisive manner with a clear focus on indemnity spend Strong stakeholder management skills, to articulate technical issues to a variety of internal and external parties Well-developed customer service skills and ability to react quickly to decisions, ensuring excellent customer engagement throughout What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary - competitive (depending on location, skills, experience, and qualifications) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.