Technical Support Engineer

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Review of the Technical Support Engineer Opportunity at Rockwell Automation

For aspiring technical professionals seeking a impactful career in industrial automation and digital transformation, this Technical Support Engineer role at Rockwell Automation presents a compelling opportunity. As a global leader, Rockwell Automation is at the forefront of innovation, empowering manufacturers worldwide to achieve greater productivity, sustainability, and agility. This position offers a chance to contribute directly to this mission by providing critical technical expertise.

Key Advantages for Candidates:

• Impactful Work: You will be supporting complex systems used by leading companies that are vital to global well-being, from food production and life-saving medicine to clean water and green mobility. This is a chance to make a tangible difference.
• Career Growth and Development: Rockwell Automation offers a robust learning environment with an on-demand digital course library for continuous professional development. This, coupled with the exposure to advanced industrial automation technologies, provides a strong foundation for career advancement.
• Supportive and Inclusive Culture: The company emphasizes its dedication to building a diverse, inclusive, and authentic workplace. They actively encourage applications from individuals whose experience may not perfectly align with every qualification, fostering an environment where all problem-solvers are valued.
• Comprehensive Benefits: Beyond competitive compensation, Rockwell Automation provides a strong benefits package including a hybrid working model, mindfulness programs, paid volunteer time off, an Employee Assistance Program, and personalized wellbeing initiatives.
• Exposure to Cutting-Edge Technology: This role demands and offers deep engagement with industrial automation hardware, PLCs, networks, and SCADA systems, placing you at the intersection of technology and manufacturing innovation.

Key Considerations for Your Career Path:

• Technical Acumen Required: A strong foundation in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, or Information Systems is essential. Alternatively, relevant experience with Rockwell Automation or similar products is valued. Proficiency in English is a firm requirement.
• Problem-Solving Focus: The core of this role involves diagnosing, troubleshooting, repairing, and debugging complex systems. Candidates should possess strong analytical skills and a proactive approach to resolving technical challenges.
• Customer-Centric Approach: You will be providing support to a wide range of internal and external stakeholders, including end-users, OEMs, developers, and field engineers. Exceptional customer service and clear communication are paramount.
• Location and Eligibility: This position is based in the UK, and candidates must have the legal right to live and work in the UK, as visa sponsorship and relocation support are not provided.
• Hybrid Work Model: Be prepared for a hybrid working arrangement, with expectations to be present in the Rockwell office on specified days of the week, unless business obligations require otherwise.
• Language Skills: While fluency in English is mandatory, any additional language skills are considered a distinct advantage, potentially opening further opportunities.

This Technical Support Engineer role at Rockwell Automation is an excellent pathway for individuals who are passionate about technology, adept at problem-solving, and eager to contribute to a company that is shaping the future of manufacturing. If you are a forward-thinking individual looking to do your best work in a dynamic and supportive environment, this opportunity is certainly worth exploring.