Technical Support Partner reference: R-189826

Are you a technically adept individual with a passion for delivering exceptional customer service? This Technical Support Partner role within the John Lewis Partnership presents a compelling opportunity for career growth and unique benefits.

This position is ideal for those who thrive on problem-solving and enjoy being the first point of contact for customers seeking assistance with electrical products. You'll leverage your expertise to diagnose and troubleshoot issues, ensuring a seamless and distinctive service experience that John Lewis is renowned for.

Advantages for Potential Candidates:

• Be a Part of an Employee-Owned Business: As a Partner in the John Lewis Partnership, you're not just an employee, but a co-owner. This unique model means you share in the rewards and successes of the UK's largest employee-owned business, fostering a strong sense of belonging and purpose.
• Develop Technical and Customer Service Expertise: This role offers a fantastic platform to hone your technical diagnostic and troubleshooting skills, while simultaneously developing your ability to provide empathetic and outstanding customer service.
• Career Progression and Learning: The opportunity to liaise with repairers and suppliers provides valuable insights into product lifecycles and service operations, contributing to your overall professional development.
• Attractive Compensation and Benefits: Beyond the contractual pay, this role offers a Night Premium of £4.00 per hour for any hours worked between 22:00 and 06:00, providing an excellent opportunity to boost your earnings.
• Flexible Working Opportunities: The Partnership is committed to supporting a good work-life balance and offers flexible working arrangements. This could include flexible or compressed hours, job sharing, or shorter hour contracts, which can be discussed further during the interview process.

Key Considerations for Your Career Path:

• Part-Time Commitment: This is a part-time role with 17.23 hours per week. Candidates should assess if this aligns with their current career aspirations and lifestyle needs. The pro-rated annual pay range for this part-time position is £12,084.85 - £15,453.75. The full-time equivalent annual salary range is £26,300.00 - £32,500.00.
• Fast-Paced Environment: Be prepared for a dynamic and fast-paced role, especially during peak periods. The ability to manage multiple tasks efficiently and maintain composure under pressure will be beneficial.
• Adaptability and Collaboration: While technical expertise is key, supporting the wider shop team with general tasks and customer service demonstrates the importance of adaptability and a team-oriented approach.
• Communication Skills: Strong communication is essential for engaging with both third-party suppliers and internal stakeholders. This is a vital skill for effective problem resolution.
• Pre-Employment Vetting: As with many roles in retail and customer-facing positions, there may be pre-employment vetting requirements, including potential DBS checks. Candidates should be prepared for this process.

This role is located at John Lewis & Partners, The Centre mk, Milton Keynes, Buckinghamshire, MK9 3EP, and operates during weekdays, evenings, and weekends.

The John Lewis Partnership offers a truly unique working environment where your contribution is valued and rewarded. If you're looking for a role that combines technical challenge with a strong sense of ownership and a commitment to exceptional service, this Technical Support Partner opportunity could be an excellent next step in your career.