Travel Advisor- Sheffield

At East Midlands Railway, we are proud to work as One Team. Everything we do is guided by our commitment to keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of a sustainable railway for the East Midlands.

With over 2,600 colleagues across the business, our people are central to our success — and our Sheffield team plays a vital role in delivering great journeys every day.

We are nine-times accredited as a Top Employer and hold Gold Inclusive Employers accreditation, reflecting our genuine commitment to creating a workplace where everyone feels supported, valued and able to be their authentic self at work.

The role

As a Travel Advisor, you’ll be at the heart of the customer experience. This is a varied, sometimes challenging, but highly rewarding role where you’ll make a real difference to people’s journeys.

Based in the station Ticket Office, you’ll be the first point of contact for many customers, helping them with:

Purchasing the most appropriate tickets for their journeyProviding accurate, impartial travel informationAnswering general enquiries and offering guidance with confidence

 Our aim is simple: customers should leave the station feeling confident in their ticket choice and genuinely pleased with the service they’ve received.

You’ll also be responsible for:

Cash handling and balancing your tillWorking calmly and professionally during busy periods or service disruptionLone working in the ticket office at times

 What we’re looking for

You don’t need previous railway experience — we’ll provide full classroom-based retail training followed by a mentored period at the station.

What really matters is you. We’re looking for people who are:

Friendly, approachable and customer-focusedCalm, resilient and able to stay focused under pressureReliable, responsible and proud of the service they deliverConfident communicators who enjoy helping others

Your personality plays a huge part in this role. If you’re passionate, professional and want to make a positive difference to someone’s day — even on difficult or disrupted days — we’d love to hear from you.

Working hours

This role is shift-based, working on a rota between 5:00am and 10:30pm, including weekends. Shifts may change in line with timetable updates or business needs, so flexibility is essential.

What we offer

Alongside a competitive salary, you’ll receive an excellent benefits package, including:

Defined benefit pension schemeFree standard leisure travel on the EMR network and other Abellio & LNER operatorsFriends & Family discounted travel on EMR services75% discount on national leisure rail travel (including partner and dependants)…and much more

How to apply

To apply, please complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information, including your name, from your CV.

If you successfully pass all stages of the recruitment process, you’ll be placed into our talent pool for up to 12 months. During this time, you won’t need to re-apply — if a vacancy becomes available, we’ll be in touch to offer you the role.

Our commitment to inclusion

We actively want our workforce to better reflect the communities we serve. We know we are currently under-represented in terms of women and people from ethnic minority backgrounds, and we are taking positive steps to build a more inclusive culture. We therefore particularly welcome applications from candidates who identify with these groups.

Closing Date: 30 Jan 2026

Department: Customer Experience

Salary: Year 1 - £28,640.70, Year 2 - £30,231.85 Year 3 - £31,823.00 You will also receive 10% unsocial allowance