Tusker Driver Excellence Advisor - Watford

We're pleased to present a detailed review of the "Driver Excellence" role, offering potential candidates a clear understanding of this exciting career opportunity. This role is based in Watford and presents a chance to contribute to a forward-thinking organization committed to sustainability and employee well-being.

About the Opportunity:

The "Driver Excellence" position is a full-time role within a dynamic team focused on providing exceptional support to drivers. The core of this role revolves around delivering knowledge, education, and fostering a positive experience for drivers. You'll be instrumental in understanding driver needs, communicating effectively – even when delivering difficult messages – and acting as a proactive educator.

Key responsibilities include managing internal and external systems with a high degree of accuracy, ensuring all information is up-to-date. A strong emphasis is placed on taking full accountability for your work and striving to exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through both inbound and outbound interactions.

Advantages for Candidates:

• Meaningful Impact: This role offers the satisfaction of directly supporting drivers and contributing to a company that is dedicated to "shaping finance for good" and promoting "planet positive mobility."
• Professional Development: The emphasis on "knowledge, education and passion" suggests opportunities for continuous learning and skill enhancement within a supportive environment.
• Flexible Working: The organization actively supports flexible working, offering flexibility in when hours are worked, which can be a significant advantage for work-life balance.
• Hybrid Work Model: A hybrid approach, requiring at least three days per week in the Watford office, offers a blend of in-office collaboration and remote flexibility. Initial full-time office presence during training ensures robust onboarding.
• Career Growth in a Sustainable Industry: Joining an award-winning car leasing company focused on environmental impact and sustainable practices positions you within a growing and relevant sector.
• Comprehensive Benefits: The organization offers a generous benefits package, including:
  • A substantial pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes with free shares.
  • Adaptable lifestyle benefits, such as discounted shopping.
  • A generous holiday allowance of 22 days plus bank holidays.
  • A focus on wellbeing with various initiatives and supportive parental leave policies.
• Inclusive Culture: The company is committed to diversity and inclusion, fostering an environment where everyone can thrive. They actively welcome applications from under-represented groups and are a disability confident employer, offering reasonable adjustments.

Key Considerations for Candidates:

• Location: The role is based in Watford, with a hybrid working model requiring a minimum of three days per week on-site. Candidates should be comfortable with this location and hybrid arrangement.
• Salary Range: The salary for this role is between £30,609 and £32,220, with a potential increase to £31,330 as of April 2026. Candidates should consider if this aligns with their salary expectations.
• Communication Skills: Strong verbal and written communication, coupled with a polite and professional telephone manner, are essential for effectively supporting drivers and managing interactions.
• Proactive and Inquisitive Nature: The role demands a proactive approach, a willingness to ask questions to understand context and impact, and the ability to own interactions through to completion by proactively chasing responses.
• Organizational Skills: Excellent organizational and time management skills are crucial for managing workload, prioritizing tasks, and meeting business pressures with high accuracy.
• Adaptability: The ability to be flexible and prioritize effectively in response to varied business demands is a key requirement.
• Driver-Centric Mindset: A strong emphasis is placed on understanding and empathizing with the driver's perspective, ensuring their needs are always considered.
• Initial Training Commitment: Be prepared for a period of full-time office attendance during the initial training phase to ensure competency and full integration into the team.

This "Driver Excellence" role presents a compelling opportunity for individuals looking to build a career in a supportive, values-driven organization that prioritizes both its employees and its commitment to a sustainable future. If you possess strong communication skills, a proactive mindset, and a desire to make a positive impact, this could be an excellent step in your career journey.