Visitor Centre Assistant (Islay, AGB, GB)

Discover Your Path at Suntory Global Spirits: Visitor Centre Assistant in Islay, Scotland

Suntory Global Spirits, a global leader in premium spirits with a heritage spanning over 200 years, is seeking dynamic individuals to join their team as Visitor Centre Assistants in the picturesque setting of Islay, Scotland. If you're passionate about exceptional customer experiences and eager to immerse yourself in the world of iconic whisky brands, this opportunity offers a unique platform for growth and development.

This role places you at the heart of a vibrant and fast-paced industry, representing a treasured Scottish whisky brand. As a Visitor Centre Assistant, you'll be instrumental in crafting world-class premium brand experiences for a global audience. Every day presents new challenges and responsibilities, making adaptability and a motivated approach essential for success.

Key Advantages for Your Career Path:

• Immerse Yourself in a World-Class Brand: You'll have the unparalleled opportunity to represent and promote one of Scotland's most iconic whisky brands, Laphroaig, to visitors and industry professionals from around the globe.
• Dynamic and Varied Responsibilities: This position is far from monotonous. You'll engage in a diverse range of tasks including tour guiding, acting as a whisky specialist, and contributing to retail operations, ensuring a stimulating and engaging work environment.
• Direct Impact on Brand Experience: As a key point of contact for visitors, your role is crucial in enhancing brand image and delivering significant value to the business through exceptional service.
• Career Growth and Development: Suntory Global Spirits is committed to the personal and professional growth of its employees. This role provides exposure to various facets of the business, offering opportunities to build a well-rounded career across functions, business units, and geographies.
• Global Reach and Exposure: Connect with a diverse range of international visitors and colleagues, broadening your understanding of global markets and fostering invaluable networking opportunities.
• Emphasis on Values and Purpose: Join a company deeply rooted in its values, driven by the purpose to ‘Inspire the Brilliance of Life.’ You'll be part of an organization that strives for admiration not just for its brands, but for its culture, innovation, and positive global impact.

Key Considerations for Aspiring Candidates:

• Passion for Hospitality: A genuine drive and passion for delivering excellent customer service are paramount. This role requires you to be an ambassador for the brand, creating memorable experiences for every visitor.
• Adaptability and Versatility: The ability to seamlessly transition between different responsibilities – from leading engaging tours to assisting in the retail shop – is vital. A 'can-do' attitude will serve you well.
• Strong Communication Skills: Excellent oral and written communication skills are essential, including the ability to present information clearly and engagingly to diverse audiences. Good listening and questioning skills will enable you to connect effectively with visitors.
• Organizational Skills: You'll need to be adept at multi-tasking in a demanding environment, managing administrative duties, assisting with stock management, and maintaining a high standard of cleanliness within the visitor centre.
• Weekend and Occasional Evening Availability: Be prepared for the requirement of weekend work and occasional evening shifts, which are part of the operational needs of a visitor-focused business.
• Proficiency in Digital Tools: Good knowledge of Microsoft Word, Excel, and PowerPoint is expected for administrative tasks and reporting.
• Proactive and Independent Work Ethic: The capacity to work on your own initiative, build strong relationships with stakeholders, and demonstrate a high level of energy, focus, and ambition will be key to your success.

If you are seeking an opportunity to contribute to a world-leading spirits company, hone your customer service skills in a unique and inspiring setting, and embark on a journey of personal and professional growth, we encourage you to explore this exciting role. Suntory Global Spirits values diversity and inclusion, believing that unique insights and backgrounds enrich their team and drive innovation.