Welcome Desk and Events Assistant

Unlocking Potential: A Review of the Lifelong Learning Centre Administrative Role

This review offers a detailed look at an exciting administrative opportunity within the Lifelong Learning Centre, designed to help potential candidates navigate their career aspirations and understand the unique advantages this role presents.

About the Role and the Lifelong Learning Centre

The Lifelong Learning Centre is not just an academic school; it's a vital support service dedicated to widening participation in higher education. If you are passionate about inclusivity and empowering individuals from under-represented backgrounds, this role offers a chance to contribute to a meaningful mission. You will be a crucial part of the front-desk team, serving as the first point of contact for visitors and learners. Your responsibilities will span providing exceptional customer service, managing general office duties, and ensuring the smooth operation of the Centre.

Key Advantages for Candidates

This position offers a compelling blend of professional growth and attractive benefits:

• Meaningful Work: Directly contribute to widening access to higher education for mature, part-time, and foundation-level learners. This is an opportunity to be part of a team with a clear social impact.
• Campus-Based Role with Flexibility: While based on a vibrant university campus, there's an openness to discussing flexible working arrangements, a significant advantage for work-life balance.
• Generous Annual Leave: Enjoy an exceptional holiday entitlement of 26 days, supplemented by approximately 16 bank holidays and university closure days, totaling around 42 days of annual leave. This provides ample time for rest and personal pursuits.
• Robust Pension Scheme: Benefit from a generous pension scheme with a substantial university contribution of 14.5%, coupled with life assurance, offering excellent long-term financial security.
• Health and Wellbeing Focus: Access discounted staff membership at "The Edge," a state-of-the-art campus gym featuring a pool, sauna, climbing wall, and various sports facilities, promoting a healthy and active lifestyle.
• Professional Development: Opportunities for personal and professional growth are readily available through courses offered by the Organisational Development & Professional Learning team.
• Additional Perks: Further benefits include access to on-site childcare, shopping discounts, and travel schemes, enhancing the overall employee experience.

Key Considerations for Your Career Path

To thrive in this role and leverage its potential for your career development, consider the following:

• Customer Service Excellence: A genuine commitment to delivering high-quality customer service is paramount. This is an area where you can hone your interpersonal skills and contribute to maintaining the Centre's Customer Service Excellence (CSE) accreditation.
• Administrative Prowess: Strong administrative and organisational skills are essential for managing your workload effectively, booking appointments, and supporting event planning. This role offers a solid foundation for administrative careers.
• IT Confidence and Learning Agility: Proficiency in IT is expected, but more importantly, a willingness to learn new systems and skills will be highly beneficial for long-term growth.
• Collaborative Spirit: The role requires you to work closely with colleagues, demonstrating excellent interpersonal skills and the ability to collaborate effectively while also being capable of independent work.
• Visa Sponsorship: Please note that this role is not eligible for Skilled Worker visa sponsorship. Candidates will need to explore other visa options independently.

This position represents a fantastic opportunity for individuals seeking to combine their administrative talents with a desire to support educational access and personal growth within a supportive and well-resourced university environment. If you are organised, customer-focused, and eager to contribute to a positive and inclusive learning community, this role could be an excellent next step in your career.