complaints handler

Do you like working with people? Enjoy using your initiative and taking responsibility for your actions? Are you a problem solver, who motivated and looking for a new opportunity? Capita is looking for a Complaints Handler to work for our one of our key Financial Services accounts, on a full time permanent basis. The role will be investigating and handling initial complaints about various products, mainly Pensions and Life Assurance products – ideally you will have previous experience in Financial Services or Life & Pensions, however full training will be provided on all the various products we deal with. The role will be working on a hybrid arrangement, mainly working from home, however there may be need for visits to the offices in either Swindon or Cheltenham – as such you’ll need to be based commuting distance from either location. Capita is an equal opportunity and disability confident employer. Job title: complaints handler Job Description: What will you deliver? The role of this team is to be the initial escalation point for any complaints that are made to our busy contact team. From there, you will investigate the nature of the complaint, and make every effort to resolve this with the customer by telephone, before any further escalation to the complaints department. Customer service and satisfaction is key to our business, so this is a very important role in a busy operation. What are we looking for? Ideally previous experience within the Financial Services / Life & Pensions industry. Customer service experience is essential, with experience in resolving customer complaints. The ability to build relationships and rapport with customer, many of whom will be unhappy for various reasons. Able to work under pressure and manage your own workloads effectively. Be a team player – this team work closely together to ensure the best outcome for our customers. Good problem-solving skills. What can we offer you? In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following: A starting salary of up to £24,000 per annum FTE equivalent dependent on experience. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. About Capita Regulated Services At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. What Next? If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch. Equal Opportunities We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. Location: Swindon , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.