Accommodation Welfare Manager - Night (Maternity Cover)

We are looking for an experienced, exceptional, proactive and enthusiastic leader to take on this role within the Accommodation Service. This role will enhance the service provided to our residents by leading a team that will support our students outside of normal business hours. The aim of this role is to enhance the resident experience by ensuring that there is a variety of activities for residents to be involved in, as well as providing immediate response for any incidents that may occur within our campuses and residences, whilst also managing specific tasks that benefit the accommodation service as a whole.

The post requires someone who is comfortable playing a key role in the strategic direction of the accommodation service, who has experience in leading a customer focused service. Great communication skills and the ability to gain and analyse feedback to tailor a responsive service is key. This role is for someone with strong communication skills and who enjoys working with students and young people.

You will have an exceptional eye for detail and will understand the fundamental requirements of leading a team and running a successful Residential Life (ResLife) service. As well as being a champion for inclusivity and progress you will question the status quo, find creative ways in which to enhance the service, have a good understanding of the student demographic and emerging expectations, and be a firm believer in continuous improvement with a track record for implementing service improvements

The role will require the post-holder to work outside of normal working hours between 6pm and 6am, Monday to Sunday, on a rota basis.

This post requires a DBS (Disclosure and Barring Service) check, which will be carried out after the interview. The appointment is conditional upon satisfactory clearance.

You will need to have a commitment to equality, diversity and confidentiality as well as a strong belief in the value of higher education.

For an informal discussion about the post please contact Lesley Morrison on L.Morrison@greenwich.ac.uk

Should you have any queries please contact the People Directorate Team on peopeleoperationsas@greenwich.ac.uk

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.

We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful. 

Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here.

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich 

Employment Visa: Under the UK Government Points Based System scheme this role does meet the criteria to be sponsored for a Skilled Worker Route application. 

We are committed to building a strong, diverse workforce that reflects the communities we serve. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management

Closing Date: 20 Apr 2025

Department/Division: Professional Services

Salary: £38,249 to £44,128 per annum