General Manager reference: 0000044669

Opportunity Review: General Manager (Patrao) at Nando's

Nando's, renowned for its iconic PERi-PERi chicken, presents a compelling opportunity for experienced leaders to step into the role of General Manager, known internally as a 'Patrao'. This position offers a unique blend of entrepreneurial spirit and a supportive, family-like culture, making it an attractive prospect for those seeking more than just a standard management role.

Advantages for Potential Candidates:

• A Thriving Culture: Nando's emphasizes a strong sense of community and mutual support, describing their team as a "family". This suggests a workplace where colleagues have each other's backs and foster an inspiring environment.
• Career Development & Investment: The company demonstrates a significant commitment to its employees' well-being and growth. This is highlighted by:
  • A generous 4-week paid sabbatical after every 5 years of service, offering a well-deserved break and an opportunity to recharge.
  • A comprehensive 3-month General Manager training plan from day one, ensuring a solid foundation for success.
  • Opportunities for travel to learn more about the brand's roots, offering a unique cultural and professional development experience.
• Tangible Rewards & Recognition: Beyond the intrinsic rewards of the role, Nando's offers attractive financial incentives and benefits:
  • A competitive salary of up to £50,000.00.
  • A half-yearly bonus package tied to performance.
  • Free food during shifts and a discount for personal enjoyment.
  • An employee referral bonus, rewarding successful recommendations.
  • Reward membership with access to a range of discounts.
• Entrepreneurial Autonomy: As a Patrao, you'll be empowered to treat the restaurant as your own business, playing a key role in decision-making and shaping a positive restaurant culture. This is ideal for individuals with a proactive and business-minded approach.
• Focus on People and Passion: The description clearly states that Nando's is a "people-first" organization. This indicates a strong emphasis on team engagement, customer satisfaction, and a passion for hospitality.

Key Considerations for Aspiring Patraos:

• Proven Leadership & Drive: The role requires a proven leader with a strong track record in a customer-focused environment. You must be able to motivate and engage a team, demonstrating passion, pride, and a drive for results.
• Sales & Business Acumen: A key responsibility will be driving sales, particularly in a multi-channel environment. Candidates should possess a proven ability to achieve targets and KPIs, demonstrating strong business acumen.
• Brand Alignment & Customer Obsession: A genuine passion for people, food, and hospitality is essential. You should embody the Nando's brand and values, demonstrating an unwavering commitment to delivering exceptional customer experiences.
• Adaptability in a Fast-Paced Environment: The role operates in a dynamic and fast-paced setting. Candidates should be comfortable with change, hungry to learn, and able to thrive under pressure.
• Team Development: A significant aspect of the role involves nurturing and developing team members, with a focus on creating future managers. This requires a commitment to mentorship and people growth.

This General Manager position at Nando's offers a significant opportunity for ambitious and passionate individuals to lead a thriving restaurant, contribute to a vibrant culture, and grow their career within a well-loved brand. If you possess strong leadership skills, a dedication to customer service, and a desire to be part of a supportive "family," this role could be an excellent next step in your professional journey.