Account Coordinator

About the Role The Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software. You will assist our customers in configuring and using Editorial Manager® and ProduXion Manager® software working with and optimizing their editorial and publishing workflows. Providing extensive customer training for both services. Troubleshooting and tracking customer questions and suggestions related to the set up and subsequent use of Editorial Manager® and ProduXion Manager® software. Serving as the primary interface for reporting and tracking system bugs. Responsibilities Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience. Coordinating the implementation of customer data and scheduling. This includes implementation system training. Performing Editorial Manager® and ProduXion Manager® Software testing and recreating system problems the customer may experience. Acting as the liaison between customers, product management and engineering staff. Managing all products for assigned customers. This includes featured development requests, customer reports, ongoing training needs, and customer tutorials. Understanding and identifying potential growth opportunities with assigned accounts. Contacting customers proactively regarding new features that will be beneficial to their workflow. Conducting sessions at our annual User's group meeting, preparing presentations and presenting to the group. Requirements Experience working in a software support / customer service-related field or in an editorial office. Experience in the scholarly publishing industry and editorial and production management software are extremely valued. Have an accredited education in related field coupled with account management, and business development skills. Have knowledge of multiple computer platforms and internet browsers. Display demonstrated excellence in written and verbal communication skills. Be detailed orientated with exceptional organizational skills. Be highly flexible and diplomatic with the ability to work in a collaborative team environment. Able to manage through competing priorities. Must be eligible to live and work in the UK. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research. Be curious. Be challenged. Be involved. Discover Elsevier. Join us. elsevier.com/about/careers