Account Coordinator reference: 1289000500

Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is part of SGK.

POSITION SUMMARY

Assist the Account Team in the delivery of packaging projects through Design to file release. Assisting Creative and Production Account Managers with administrative duties/tasks and chasing information from third parties where required.

JOB RESPONSIBILITIES

EMPLOYEE EXPERIENCE: Cross-team partnerships and employee satisfaction • Collaborate with Creative and/or Production Account Manager to develop strong partnership and support client expectations, project needs and ensure cohesive team engagement • Engage internal partners in Design, Photo Studio, Production, Finance as needed to establish strong relationships. Look for learning opportunities throughout • Operate as part of the team, performing given tasks and constantly being available to support as required. • Work with your Account Managers to ensure to gain a solid understanding of the process and your role within it. OPERATIONAL EXCELLENCE: Internal collaboration to inspire design and efficiently deliver under one roof model • Accurately build all activity within the Equator Octopus2 system in line with direction from the Account Management group. Ensure all designated system tasked are completed in a timely manner. • Take ownership of the collation and accurate storing or supplied and/or previously worked on files to support project development • Work closely with all Equator teams as required to support the successful delivery of the ‘all under one roof model’. • Work within the parameters of the Equator internal process workflow to achieve consistent, delivery of all stages within your remit. • Support the Photography process by ensuring all required elements are available for the shoot date and key stakeholders have been informed. • Manage all stakeholder expectations with proactive, accurate and professional communication across all touch points, escalating issues were appropriate • Support the proactive and successful management of projects by ensuring all assigned tasks are completed on time and to the required standard. FINANCIAL GROWTH: Continually grow the business – driving sales and reducing costs to enhance profitability. • Where required, accurately input financial values into the Octopus2 system CLIENT EXPERIENCE: Proactive client partnerships to meet objectives and deliver exceptional service. • Demonstrate strong partnership with the client, where required, as engaged, energetic and valuable team member • Assist with chasing Suppliers, Printers, Clients, and 3rd Party Regulatory Services for information and assets pertinent to the successful delivery of projects • Ensure all direct communication (verbal, written) is timely and professional

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At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace and an affirmative action employer. All employment is decided on the basis of qualifications, merit, and business need.