Admissions Officer, Bupa

Job Description: Admissions Officer Cromwell Hospital, London SW5 0TU Permanent £28,500 + fantastic benefits Full time – 37.5hrs a week (rotating shifts Monday – Friday between 8.00am – 8.00pm) We make health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The Admissions Officer plays a key role in ensuring a smooth and efficient patient admission process at the Cromwell Hospital. They are responsible for coordinating and processing inpatient, day-case, outpatient procedure bookings and admissions. Ensuring accurate data entry, verifying insurance details, and delivering a high standard of customer service to patients and their families. The role requires attention to detail, adherence to hospital policies, and effective communication with various stakeholders, including patients, consultants, and insurance companies. You’ll help us make health happen by: Respond to all inbound calls efficiently, providing high-quality service to patients, relatives, consultants, secretaries, and internal teams. Attend daily bed meeting, updating the bed board and ensuring accurate communication of bed status across departments. Process inpatient, day-case and outpatient procedure bookings received from consultants and their teams, ensuring all relevant details are accurately recorded in the hospital system. Confirm bookings, cancellations, and rescheduling with patients and medical secretaries, ensuring they are well-informed. Collaborate with teams across the hospital; Endoscopy, Angio, Theatres to coordinate bookings, considering surgical length, equipment, and consultant preferences. Work closely with Site Leads and Reception to manage late or unscheduled admissions and last-minute cancellations. Allocate patient rooms effectively and support the multi-disciplinary team in bed management. Schedule Pre-Admission clinic appointments and address any patient queries. Capturing all patient information and checking demographic information is correct, checking patient financial coverage along with obtaining credit card information. Conduct daily admission and theatre checks to ensure all booking details are correct and up to date. Key Skills / Qualifications needed for this role: Previous experience in a hospital admissions, reservations, finance, or customer service role is preferred. Telephone experience Excellent communication skills Organisational skills Attention to detail Able to work on own initiative, prioritise work and meet deadlines. Good timekeeping but prepared to be flexible. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Support with travel costs via a season ticket loan or cycle2work Discounted access to online gym sessions through Gympass Various other benefits and online discounts Free onsite massages as a recognition for your hard work Opportunity to participate in our annual awards ceremony Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.