Applicant Hotline Operator

We are currently recruiting a number of Applicant Hotline Operators on a fixed term timesheet basis to assist the university with the delivery of Clearing. Clearing is an opportunity for undergraduate applicants to apply to places at the university once they have received their results. The role will involve taking clearing applications and enquiries over the phone, as well as providing excellent customer care to applicants at all stages of the Admissions process.

You will need to be educated to A level (or equivalent), have good customer service skills and excellent accuracy and attention to detail.

Important information:

Please ensure a CV is uploaded with your application.This role is in-person, located at our Canterbury Campus.Please see the Job Description for full details of the expected working hours and mandatory dates/time. There will be mandatory online self-directed training that must be completed prior to the mandatory in-person training. Training hours will be paid.Prospective applicants should note that there are a limited number of vacancies, and the department may choose to select applicants on a first come first served basis Telephone interviews will be arranged at a mutually convenient time by the hiring department. These will be from 28 April onwards.The department may choose to close the advert earlier than the published close date, should sufficient applications be received The University is required to obtain evidence from all new members of staff of their eligibility to work in the UK prior to their start date and this will need to be provided before a contract can be issued

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1061-25.

Closing Date: 20 Jul 2025

Section: Timesheet

Salary: £12.21