Applications Support Senior Analyst - Assistant Vice President

A Global Impact Opportunity: Application Support Senior Analyst at Citi Belfast

For ambitious tech professionals seeking to make a tangible impact on the global financial landscape, Citi Belfast presents an exceptional career opportunity. As the sole global investment bank operating in Northern Ireland, Citi Belfast is a powerhouse of innovation, housing a diverse and talented team of over 4,000 professionals representing more than 68 nationalities. This role offers a unique chance to be at the forefront of next-generation technology solutions, directly contributing to the stability and safety of a financial institution that processes trillions of dollars daily across over 180 countries.

This isn't just a support role; it's an opportunity to engineer the future of global finance. You'll join a dynamic Tech team that actively redefines financial services, leveraging advanced AI and shaping global markets. If you're driven by innovation, keen to influence economies, and thrive in an environment that values your ideas, this position in Belfast's iconic Titanic Quarter is designed for you.

Key Responsibilities & Career Growth:

• Drive Application Stability and Efficiency: You will be instrumental in maintaining and supporting critical application systems that are live in the firm's daily operations. This involves ensuring optimal stability, quality, and functionality against stringent service level expectations.
• Problem Resolution and Enhancement: Take ownership of identifying and resolving complex application issues, and contribute to defining the scope and objectives for significant enhancements. Your work will directly impact the effectiveness and efficiency of the business.
• Risk Management and Contingency Planning: Play a crucial role in assessing and escalating production issues, ensuring timely communication to stakeholders. You'll also be involved in developing and maintaining robust application contingency plans to guarantee user availability.
• Collaboration and Mentorship: Act as a vital liaison between users, traders, internal technology groups, and vendors. You'll have the opportunity to mentor junior analysts, sharing your expertise and fostering a collaborative team environment.
• Continuous Improvement: Proactively identify opportunities to maximize application potential and lead support project initiatives focused on stability, efficiency, and effectiveness.
• Release Management: Participate actively in application releases, from development and testing through to production deployment, ensuring smooth transitions and successful system functionality.

Advantages for Your Career Path:

• Global Exposure: Work with global teams in over 100 countries, gaining invaluable international experience without leaving Belfast.
• Innovation Hub: Be part of a team that builds systems that matter, influencing economies and driving innovation in the financial technology sector.
• Continuous Learning and Development: Citi is committed to your growth, providing access to an array of learning resources and backed by mentorship opportunities.
• Work-Life Balance: Benefit from a business casual workplace with a hybrid working model (up to 2 days working from home per week), promoting flexibility.
• Comprehensive Benefits Package: Enjoy a competitive salary with annual reviews, 27 days annual leave plus bank holidays, a discretionary annual bonus, private medical care, life insurance, an employee assistance program, a pension plan, paid parental leave, and exclusive employee discounts.
• Inclusive Environment: Citi fosters a workplace where everyone feels comfortable bringing their whole selves to work, ensuring you are empowered to thrive.

Key Considerations for Candidates:

• Technical Expertise: A strong background in application support is essential. Candidates will need proven experience with Unix/Linux commands and shell scripting, database platforms (Oracle, OraaS, MongoDB), WebSphere and OpenShift platforms.
• Tooling Familiarity: Experience with job scheduling tools (e.g., Autosys), application monitoring tools (e.g., ITRS Geneos, App Dynamics), problem management tools, and release deployment tools (e.g., uDeploy, LightSpeed) will be highly advantageous.
• Problem-Solving Acumen: The ability to analyze complex situations, make evaluative judgments, and independently drive solutions is critical.
• Communication Skills: Exceptional communication and diplomacy skills are necessary for effectively exchanging complex information and acting as a liaison between diverse stakeholders.
• Autonomy and Judgment: The role requires the ability to operate with a limited level of direct supervision and exercise independent judgment.

This role is ideal for a seasoned Application Support professional looking to elevate their career within a globally recognized financial institution, contributing to significant technological advancements and enjoying a rewarding and supportive work environment.