Assistant Customer Service Manager (Newcastle, GB)

Discover Your Next Leadership Opportunity: Assistant Customer Service Manager at Newcastle University

Newcastle University presents a compelling opportunity for a proactive and dedicated professional to step into the role of Assistant Customer Service Manager. This position is ideal for individuals who are passionate about delivering exceptional service and fostering a positive living and learning environment for students and residents across three vibrant student villages.

This role offers a competitive salary range of £31,236.00 - £34,610.00 per annum, complemented by Newcastle University's commitment to employee wellbeing. Candidates can look forward to an excellent benefits package, including a generous holiday allowance (with the option to purchase more), strong pension schemes, and a suite of health and wellbeing initiatives designed to support your personal and professional life.

The closing date for applications is 04 January 2025.

Key Advantages for Potential Candidates:

• Leadership and Development: This role provides a significant opportunity to hone your leadership skills by directly managing a Customer Service team. You will be instrumental in their training, development, and overall performance, directly impacting the resident experience.
• Impactful Role: You will play a crucial role in ensuring students and residents receive efficient, professional, and caring support, contributing directly to a positive and successful student journey.
• Continuous Improvement Culture: The position encourages a proactive approach to identifying areas for enhancement, policy development, and the implementation of best practices, allowing you to shape and refine operational processes.
• Diverse Responsibilities: From overseeing staffing and resources to ensuring health & safety compliance and managing key control, this role offers a broad spectrum of responsibilities that will broaden your managerial expertise.
• Collaborative Environment: You will work closely with the Operations Manager, Customer Service Team Leaders, and other University services, fostering a collaborative spirit and building valuable professional relationships.
• University Benefits: Newcastle University is renowned for its excellent employment practices, evidenced by its Gold Athena Swan award and Bronze Race Equality Charter award. This commitment to equality, diversity, and inclusion creates a supportive and respectful workplace for all.

Key Considerations for Your Career Path:

• Strategic Management: This role requires a strategic mindset. You will be responsible for the day-to-day operations while also contributing to the ongoing development of policies and procedures, aligning with the evolving needs of a university environment.
• Problem-Solving and Communication: The ability to consult, provide solutions to complex queries, and communicate effectively with a diverse range of stakeholders is paramount. This includes drafting and approving communications across various channels.
• Event Planning and Coordination: Experience in planning and coordinating events, such as student intake and university open days, will be vital, demanding strong organisational skills and the ability to manage multiple priorities under pressure.
• Proactive Engagement: A proactive approach is essential, whether it's collating customer feedback, identifying areas for improvement, or leading the recruitment and development of your team.
• Commitment to Excellence: The role demands a strong commitment to maintaining high standards of customer service, ensuring compliance with statutory legislation, and upholding university policies.

If you are a motivated individual with a proven track record in customer service management, a passion for supporting others, and a desire to contribute to a leading educational institution, this Assistant Customer Service Manager position at Newcastle University offers a rewarding and career-enhancing opportunity. We encourage applications from candidates who are eager to lead, innovate, and make a tangible difference in the lives of our students.