Customer Service Manager reference: nager.html

Unlock Your Next Career Chapter as a Customer Service Manager at B&M!

Are you an ambitious retail leader – perhaps a current Department Manager, Supervisor, Team Leader, or Assistant Manager – ready to take a significant leap in your career? This opportunity with B&M, one of the UK's fastest-growing retailers, offers a dynamic pathway for those passionate about team leadership and delivering exceptional customer service. If you thrive in a fast-paced environment and are eager to contribute to an expanding business, this role in Ryhope, Sunderland, could be your ideal next step.

Advantages for Your Career Path:

• Accelerated Career Progression: B&M's impressive and continuous growth trajectory means genuine and abundant opportunities for internal development and career advancement. Joining now places you at the heart of an "extraordinary journey" with "endless possibilities" for your professional future.
• Impactful Leadership Role: As a Customer Service Manager, you will be pivotal in shaping the customer experience and team performance. You'll lead by example, coach colleagues, and drive service excellence in critical areas like the cash office and checkout, directly influencing the store's success and reputation.
• Robust Support & Training: Benefit from a stable, permanent 40-hour contract, ensuring job security. B&M provides "amazing on-the-job training" to further hone your skills and prepare you for future challenges within the company.
• Attractive Benefits Package: Beyond career growth, the role comes with a compelling suite of benefits including a 10% store discount (with regular double discount events), access to an exclusive colleague benefits portal, and comprehensive wellbeing support through their Employee Assistance Programme.
• Inclusive & Dynamic Environment: B&M prides itself on being an equal opportunity employer committed to creating an inclusive and diverse workplace. The description highlights a focus on making stores a "fun place to work," fostering a positive team culture.

Key Considerations for Candidates:

• Proven Retail Leadership is Essential: This role is designed for individuals with prior experience managing a small to medium-sized team within a fast-paced retail setting. It's crucial to demonstrate a track record in team motivation and operational oversight.
• Core Skillset Requirements: Strong numerical and problem-solving skills are non-negotiable, given the responsibility for cash office operations and stock control compliance. A "can-do" attitude, flexibility, and the ability to "think on your feet" are also vital for navigating the demands of a busy retail environment.
• Commitment to Flexibility: The position is full-time and requires a flexible working pattern. Candidates should be prepared to adapt their schedule to meet the operational needs of the store, which is typical for management roles in retail.
• Location Specificity: The role is based in Ryhope, Sunderland. Prospective candidates should consider their commute and suitability for working in this specific store location.

Is This Opportunity Right For You?

If you're a driven, experienced retail leader eager to elevate your career within a rapidly expanding, people-focused organization, this Customer Service Manager role at B&M offers a compelling blend of responsibility, growth, and benefits. It’s an ideal opportunity for those who are passionate about leading teams, delivering exceptional customer service, and thriving in a dynamic, supportive environment. If you meet the essential criteria and are ready to embark on an exciting journey, this role promises a clear path for professional development and a chance to make a tangible impact.