Assistant Operations Manager FTC

At Sodexo, were looking for a dynamic Assistant Operations Manager to lead and inspire a diverse team delivering high-quality Integrated Facilities Management (IFM) services acrossthe University of Greenwich campuses (Avery Hill, Greenwich). This includes overseeing student accommodation services and contributing to the success of the summer school programme. Youll play a key role in maintaining service excellence, meeting contractual KPIs and SLAs, and upholding Sodexos values in alignment with the universitys mission.If you thrive in a fast-paced, people-focused environment and have a passion for operational excellence, this is the role for you.This is a chance to shape the future of facilities management at a prestigious UK University.What youll do:Lead and motivate teams of cleaners and porters to deliver exceptional services with a clear strategic focus.Ensure all services are delivered efficiently, proactively, and within budget, while exceeding quality expectations.Manage performance across all operational areas, including daily reviews, appraisals, and team development plans.Maintain consistent, clear communication with stakeholders, clients, and team members.Drive compliance with health and safety policies, periodic PPM schedules, and cleaning standards.Control and manage the use of materials, consumables, and third-party contractor services (e.g. pest control, window cleaning).Monitor employee attendance, payroll (via Kronos/UDC), and support HR processes, including recruitment, induction, and performance management.Support and coordinate lifecycle projects, summer operations, and term-end inspections in collaboration with the FM team and university departments.Promote employee engagement using recognition tools and effective team communication (e.g. huddles, monthly meetings).Identify cost-saving opportunities and manage service budgets effectively with clear reporting and mitigation strategies.Lead innovation by analysing data, identifying improvement areas, and implementing new procedures.For a full list of responsibilities please view the attached job descriptionWhat you bring:Confident in using Microsoft office suite.Experienced in managing and planning shifts for large eventsExperience of using time management and payroll applications, including resource planningExtensive experience of COSHH regulationsHave a good understanding of risk assessments and safe systems of work.Experience of preparing for internal and external FM auditsImplementation of innovation and improvement projectsBudgeting and cost controlConfident at managing client and stakeholder relationshipsPackage Description£16.55 per hour40 hours per week5 days over 73 months and 6 months Fixed Term positions availableLocation: University of Greenwich, Avery Hill, Aragon Court flat 49, SE9 2UFCheck your local transport linkshere: Plan Your Journey | TravelineWhat we offer:Working with Sodexo is more than a job; its a chance to be part of something greater.Youll belong in a company and team that values you for you; youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way. In addition, we offer:Mental Health Support:Unlimited access to an online platform for mental health and wellbeing.Employee Assistance:Access to support for everyday challenges, including legal and financial advice.Health & Wellbeing App:Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.Discounts & Financial Benefits:Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.Retirement Planning:Join the Sodexo Retirement Plan to secure your future.Death in Service Benefit:Protection for your loved ones in the event of your passing while employed.Career Development:Opportunities for growth through a variety of learning and development tools.Cycle to Work Scheme:Promote a healthier lifestyle while helping the environment.Volunteering Opportunities:Engage in meaningful community support initiatives.Flexible Work Environment:Enjoy a dynamic workplace with competitive compensation.Were a Disability Confident Leader employer.Were committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.