Bank of Scotland - Customer Support - Dundee

Customer Support Opportunity: A Foundation for Growth at Lloyds Banking Group

This Customer Support role presents a compelling opportunity for individuals eager to launch or advance their careers within a reputable financial institution. Designed for driven individuals, this position emphasizes hands-on customer interaction and provides a clear pathway for skill development and career progression. If you're passionate about people and making a tangible difference, this role could be the ideal starting point for your journey.

Advantages for Potential Candidates:

• Structured Career Development: At the core of this role is a robust Skill Progression Framework. This isn't just a job; it's an investment in your future. By mastering new skills and taking on diverse responsibilities, you have a direct opportunity to increase your earning potential significantly, with the highest skill level offering an attractive salary.
• Clear Growth Trajectory: The initial 12 months are dedicated to building a strong foundation in customer service. This period is crucial for developing a deep understanding of customer needs, company services, and core values. Following this, you'll be supported in exploring a wide array of specialist roles across the Group, including Digital, Operations, Fraud, and Financial Planning, or even leadership positions.
• Commitment to Inclusivity and Wellbeing: Lloyds Banking Group demonstrates a strong commitment to diversity and inclusion, fostering an environment where everyone can thrive. They are proactive in supporting employees with initiatives around diversity, health, and wellbeing, including generous parental leave policies and wellbeing programs.
• Attractive Benefits Package: Beyond the competitive salary, candidates can expect a comprehensive benefits package. This includes a generous pension contribution, potential for annual bonuses, private medical insurance, share schemes, and adaptable lifestyle benefits.
• Flexible Working Options: Understanding the importance of work-life balance, the organization supports flexible working. While the initial role is branch-based, the description hints at future opportunities for remote work, offering flexibility in when hours are worked.
• Meaningful Impact: This role offers the chance to directly contribute to the Group's purpose of helping Britain prosper. You'll be making a difference to customers, businesses, and communities on a daily basis.

Key Considerations for Candidates:

• Initial Branch-Based Focus: The initial phase of this role requires a commitment to branch-based, face-to-face customer support. Candidates should be comfortable and enthusiastic about this environment.
• Full-Time Commitment (Including Saturdays): This is a full-time position, requiring 35 hours of work per week, which notably includes Saturdays. Candidates must be able to accommodate this schedule.
• Minimum 12-Month Foundation: A crucial aspect of this role is the mandatory 12-month period dedicated to mastering the foundational customer service skills. While this is excellent for development, candidates seeking immediate specialization in other areas should note this initial requirement.
• Geographic Location: The role is based in Perth, with the flexibility to work across Lloyds and Halifax branches within a reasonable distance. Candidates should consider their proximity and willingness to travel within this area.
• Homeworking Criteria (for potential future roles): If future remote opportunities are pursued, candidates will need to meet specific homeworking criteria, such as having a quiet, private room and a stable internet connection.
• Evolving Salary Structure: While the starting salary is clearly defined, the opportunity for salary growth is tied to the Skill Progression Framework. Understanding and engaging with this framework will be key to maximizing earning potential.

In summary, this Customer Support position at Lloyds Banking Group is more than just an entry-level role; it's a thoughtfully designed career launchpad. With a clear emphasis on skill development, a supportive and inclusive culture, and a commitment to employee wellbeing, this opportunity is ideal for individuals who are people-oriented, eager to learn, and ready to embark on a rewarding career path.