Billing / Admin Team Lead

<div><br></div><p><strong><span>Billing/Admin Team Lead</span></strong></p> <p><br></p> <p><span>As a DHL Billing/Admin Team Lead, youll use your talents to create innovative solutions and shape the future across our business. Join a global <span>network of passionate experts </span>– backed by the latest technology, to take your career to the next level.</span></p> <p><span> </span></p> <p><strong><span>Key Responsibilities of the Role</span></strong></p> <ul> <li><span>Timely invoicing and cost allocation to operational Jobs files.</span></li> <li><span>Ensure invoicing adheres per customer POs </span></li> <li><span>Create customer billing SOPs</span></li> <li><span>Costs correctly accrued in the billing month.</span></li> <li><span>Monthly reporting on file profitability.</span></li> <li><span>Reporting on any file profitability deviations.</span></li> <li><span>Ensure all customer enquiries are logged and responded to within agreed time lines.</span></li> <li><span>Develop relationships with customers (internal/external)</span></li> <li><span>Assist with other administrative duties i.e. credit control /accounts payable queries.</span></li> <li><span>Support with finance administration of tasks and work closely with Management team</span></li> <li><span>Assist in the preparation of presentations & reporting.</span></li> <li><span>Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g., anti-corruption.</span></li> <li><span>Participate in Monthly Team briefing sessions and weekly performance dialog meetings.</span></li> <li><span>Complete all statutory and mandatory training as and when required.</span></li> <li><span>Have advance knowledge and experience with Microsoft Office and particularly Excel. (Confident with excel formulas and tables)</span></li> <li><span>Have experience with working with variety of internal systems and have good knowledge of: CW1, Workflow, Raft, Bazagi, Sick Files, FRP and Intercompany</span></li> <li><span>Identifying performance issues of processes and propose solutions to improve/correct performance.</span></li> <li><span>Support on any ad-hoc projects for the wider team</span></li> <li><span>Working 80% from office and between Hayes and Dunstable sites</span></li> <li><span>Above task but not limited to these.</span></li> </ul> <p><strong><span>Skillsets and Attributes</span></strong><span> </span></p> <ul> <li><span>Minimum 2-year experience in Project Administration</span></li> <li><span>Excellent Administrative skills</span></li> <li><span>Organised and systematic</span></li> <li><strong><span>Advance</span></strong><span> understanding of <span>finance & profitability</span></span></li> <li><span>Results driven and good attention to details.</span></li> <li><span>Good written and spoken English.</span></li> <li><span>Good interpersonal skills</span></li> <li><span>Able to prioritise and perform under pressure.</span></li> <li><span>A-level education or broad GCSE level education.</span></li> </ul> <p><strong><span>LOCATION: </span></strong><strong><span> Hayes </span></strong></p> <p><strong><span>HOURS: 37.5 </span></strong></p> <p><strong><span>REPORTS TO: </span></strong><strong><span> Operations Finance Manager </span></strong></p> <p><span> </span></p> <p><strong><em><span>DHL</span></em></strong><strong><em><span> </span></em></strong><em><span>is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.</span></em></p> <p><span> </span></p> <p><span><span>Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. </span></span><em><span>This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.</span></em></p> <p><span> </span></p> <p><span><span>We are committed to creating a </span></span><em><span>workplace that ensures mutual respect and is focused on results.<span> We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.</span></span></em></p>